Divas Thapa
San Gabriel,CA
Summary
Active Directory user and Groups management experience. End user support for computer and applications issues .Experienced help desk providing pc /laptop support, office 365 admin support,software, hardware technical support. Administration of Active Directory ,Exchange server and office 365 services .End user support for Desktops and Laptop (Dell ,HP,Acer ,And MAc also )and Other .Proven Success working in high-volume calls .consistently praised for communicating effectively with both techinical and non-techinical users Known for Excellent problem -solving skills and patience in dealing with frustrated users .
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Sony Technology
07.2020 - 07.2022
- Daily end users operation IT support including (user Management /Work station setup )create /Modify and delete a new user and their mailboxes as well as teams Including group setups and Email signatures .
- Exchange Mailbox Management and end users outlook support.
- Office 365 Basic Management for exchange online ,one Drive and Teams .
- Printers connection for each user and maintenance .
- Teams VOIP Phones, Setup/Manage and Firmware upgrades (Poly ,Yealink,Audiocodes )
- Basic Routers (Sonicwall,CISCO ,untangle router ,Switch Connectivity and wireless Access points, setup and Management.
- Experienced in online ticketing system,currently using Fresh desk ticketing system .
Desktop Support Engineer
Pacific Global IT. Com
03.2018 - 05.2020
- Deploy Windows 10 Laptops And Desktop To Multiple Customer sites .
- Diagnose Software and hardware errors and compatibility issues to provide post Deployment Support As Needed .
- Documents upgrade requests thoroughly in and associated asset assignment and inventory management .
- Install, configure, and troubleshoot windows based operating systems.Microsoft office 2016 and Internet browsers and address to Desktop and End User Computing processes,Procedures and policies .
- Help end Users For any Issues remotely using Team viewer and Teams .
- Respond to questions and concerns about service and Escalate calls appropriately .
- Supported 25 clients ,Each client had approx 25-100 users (Law Firm ,Schools and Small community hospitals ).
- Migrated on -prem Exchange to office 365 .
- Office 365 Basic Administration For Exchange and Teams .
- End User Support .
- Windows 7 & 10 operating system support & windows 11 also .
- Outlook & Microsoft Teams Support .
- Basic Network connectivity support (Internet ,Network drives and VPN )
- Hardware Maintenance support (Dell ,Lenovo ,Accer ,Hp)
- Promptly responded to general inquiries From clients visa Telephone mail,E-Mail.
Education
Associate Degree
Mahendra Multiple Campus
Nepal 09.2013
Skills
- Help Desk Support
- Microsoft Certification
- Microsoft Active Directory
- User Experience
- Closing Tickets
Certification
Microsoft Office 365 Certified Professional.
CompTIA Network+
Timeline
IT Support Specialist
Sony Technology
07.2020 - 07.2022
Desktop Support Engineer
Pacific Global IT. Com
03.2018 - 05.2020
Associate Degree
Mahendra Multiple Campus
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