Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trei Alexander

United States

Summary

Results-oriented Data Analyst and Data Scientist with expertise in SAS, Python, and R. Proven track record in cost reduction, data integrity management, and stakeholder collaboration. Experienced Data Scientist Professor, skilled in mentoring teams and developing engaging lessons. Adept at SQL database management and staying current with industry standards. Strong foundation in international business and mass communication.

Overview

15
15
years of professional experience

Work History

Overnight Clinical Informatics Analyst

Excellus
04.2022 - 04.2024
  • Identified areas for cost reduction through a thorough analysis of financial data using SAS software.
  • Served as liaison between end-users and health IT team.
  • Developed and updated health information systems and interfaces.
  • Expedited report generation times with the implementation of advanced techniques like burst reporting, drill-throughs, and prompts in IBM Cognos reports.
  • Managed complex databases containing critical healthcare information, ensuring high levels of data integrity at all times.
  • Increased analytical capabilities through integration of R or Python scripts within existing SAS code base for enhanced functionality.
  • Maintained up-to-date knowledge of industry standards and emerging trends, incorporating innovations into Power BI programming techniques for continuous improvement. during this 2-year contract

Data Scientist / Data Science Professor

Rel8ed.to Analytics
09.2021 - Current
  • Developed quarterly roadmaps based on impact, effort and test coordinations, working with stakeholders to achieve short-term and long-term goals
  • Coached, developed and motivated team members, providing coaching and mentoring to junior data scientists on SAS, Power BI and data coding techniques
  • Created clear, engaging lessons to draw interest and develop students' to program in Python, Metabase, Advanced Excel, Tableau, Tabula, OpenRefine and Orange 3
  • Led and prepared lectures at the University of Rochester, the Rochester Institute of Technology, Buffalo State, University of Buffalo and Brock University in Niagara Falls
  • Set up SQL database on cloud servers to store client data for query analysis.

Operations Supervisor, Case Management Department

New York State Department Of Health
04.2020 - 02.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Resolved malfunctions with systems (Dayforce, Amazon Connect and CommCare) and programs through troubleshooting
  • Investigated and identified confirmed and suspected COVID-19 cases, also documenting potentially affected contacts using HL7 and FHIR systems
  • Served as corporate resource for compliance and audits to facilitate legal process and appeals.

Overnight NOC Analyst

SMP Corp
08.2018 - 03.2020
  • Worked with sustaining engineering teams to investigate and resolve software and hardware defects
  • Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and NAC and WAN optimization
  • Provided complete end-to-end engineering and installation of route-based IP network solutions
  • Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements

Business Analyst / Corporate Event Sales Manager

Bowlero Corporation
09.2017 - 03.2020
  • Fostered relationships with local and national fundraisers to obtain best price, quality, and delivery of events
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Initiated effective sales techniques and drove product sales to over $850,000 in one year
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development (GEMS)
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance

Supervisor / Senior Technical Support Analyst

Verizon
05.2014 - 08.2017
  • Cross-trained and backed up other Technical Support managers
  • Mentored junior staff members, fostering a supportive environment that encouraged professional growth and skill development.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Built and provided basic end-user troubleshooting and technical support on cell phones, tablets and various internet devices
  • Contributed to budget planning activities, providing accurate forecasts for technology investments and resource allocation.

Business Systems Analyst

Windstream Communications
02.2012 - 04.2014
  • Resolved Cavalier and Windstream trouble tickets (for VOIP, DS1, DSL, ISP, POTS Lines, M6, Remedy, DS3's or Higher issues)
  • Heavily used Oracle, Macintosh and Pillar (Oracle Manufacturing and also used Metrix Service Inventory)
  • Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues
  • Troubleshoot routers, modems, ADTRAN, and gave instructions for power cycle Routers
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades before location closed in 2014

Systems Analyst

Big Brothers / Big Sisters of Greater Rochester
06.2009 - 09.2013
  • Automate and transform data dependent processes
  • Developed customized software applications for diverse clients, resulting in increased customer satisfaction.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Participated in volunteer work and helped the community raise money for charity before department shut down in 2013
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Enhanced user experience with thorough testing and troubleshooting of software applications.

Education

Bachelor of Science - International Business

SUNY Empire State College
Rochester, NY
06.2022

Associate of Applied Science - Business International / Mass Communication

Monroe Community College
Rochester, NY
06.2015

High School Diploma -

Charlotte High School
Rochester, NY
06.2020

Skills

  • SAS, Python, IBM Cognos, Advanced Excel and Power BI knowledge
  • Knowledge of Health information systems:
    DICOM, HL7
  • Knowledge of systems: SQL, HTML, Java, JIRA, SharePoint, MS Office Suite and more
  • Network equipment knowledge
  • Troubleshooting routers and modems
  • Leadership, problem-solving
  • Event fundraising and sales management
  • Lecturing and teaching

Timeline

Overnight Clinical Informatics Analyst

Excellus
04.2022 - 04.2024

Data Scientist / Data Science Professor

Rel8ed.to Analytics
09.2021 - Current

Operations Supervisor, Case Management Department

New York State Department Of Health
04.2020 - 02.2022

Overnight NOC Analyst

SMP Corp
08.2018 - 03.2020

Business Analyst / Corporate Event Sales Manager

Bowlero Corporation
09.2017 - 03.2020

Supervisor / Senior Technical Support Analyst

Verizon
05.2014 - 08.2017

Business Systems Analyst

Windstream Communications
02.2012 - 04.2014

Systems Analyst

Big Brothers / Big Sisters of Greater Rochester
06.2009 - 09.2013

Bachelor of Science - International Business

SUNY Empire State College

Associate of Applied Science - Business International / Mass Communication

Monroe Community College

High School Diploma -

Charlotte High School

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