Trejon Thomas
Jacksonville,FL
Summary
Proven leader in mail services with a history at Bank of America, adept in optimizing workflows and enhancing team productivity. Excelled in customer service and problem-solving, significantly improving client satisfaction. Skilled in mailroom operations and fostering teamwork, and willing to go the extra mile for customers or the team. Willing and able to learn whatever is needed.
Overview
3
3
years of professional experience
Work History
Mail Services Lead
Bank of America
09.2024 - Current
- Led a team of mail service employees, providing guidance and support for optimal performance and productivity.
- Optimized workflow processes by analyzing daily operations data and making informed recommendations for improvements where needed.
- Mentored and trained new team members on company policies, best practices, and mail handling procedures, ensuring a seamless transition into their roles.
- Coordinated incoming and outgoing mail, ensuring timely and accurate deliveries to recipients.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Labeled, weighed and processed mail and packages for efficient distribution.
Mail Services Associate
Bank of America
09.2022 - 09.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Truck Unloader
HomeGoods
12.2021 - 06.2022
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Education
High School Diploma -
FLVS
Jacksonville, FL06-2020
Skills
- Problem-solving skills
- Deadline oriented
- Teamwork and collaboration
- Customer service
- Mailroom operations
- Time management
- Attention to detail
- Reliability
Timeline
Mail Services Lead
Bank of America
09.2024 - Current
Mail Services Associate
Bank of America
09.2022 - 09.2024
Truck Unloader
HomeGoods
12.2021 - 06.2022
High School Diploma -
FLVS
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