Trejuhn Hearne
Little Rock,AR
Summary
Dynamic Service Manager with a proven track record at Ollie's Bargain Outlet and Walmart, excelling in team leadership and customer service. Enhanced interdepartmental workflows and elevated customer satisfaction through effective problem-solving and critical thinking. Committed to mentoring staff, fostering a positive work environment, and achieving business goals collaboratively.
Dedicated police officer skilled in critical thinking, problem-solving, and conflict de-escalation. Committed to enhancing public safety through trustworthy community relations and effective emergency response.
Overview
2027
2027
years of professional experience
Work History
Police Officer
Little Rock Police Dept
Little Rock, AR
08.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws and regulations to enhance public safety.
Team Lead
Walmart
Little Rock, AR
09.2021 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Service Manager
Ollies Bargain Outlet
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
High School Diploma -
Little Rock Southwest High School
Little Rock, AR05-2022
No Degree - Respiratory Therapy
Pulaski Technical College
North Little Rock, ARSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Report writing
- Integrity and honesty
- Conflict de-escalation
- De-escalation techniques
- Criminal investigations
- Emergency management
- Self-defense techniques
- Police reports
Timeline
Police Officer
Little Rock Police Dept
08.2024 - Current
Team Lead
Walmart
09.2021 - 08.2024
Service Manager
Ollies Bargain Outlet
High School Diploma -
Little Rock Southwest High School
No Degree - Respiratory Therapy
Pulaski Technical College