Trejuhn Hearne
Little Rock,AR
Summary
Dynamic Service Manager with a proven track record at Ollie's Bargain Outlet and Walmart, excelling in team leadership and customer service. Enhanced interdepartmental workflows and elevated customer satisfaction through effective problem-solving and critical thinking. Committed to mentoring staff, fostering a positive work environment, and achieving business goals collaboratively.
Dedicated police officer skilled in critical thinking, problem-solving, and conflict de-escalation. Committed to enhancing public safety through trustworthy community relations and effective emergency response.
Overview
2027
2027
years of professional experience
Work History
Police Officer
Little Rock Police Dept
08.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws and regulations to enhance public safety.
Team Lead
Walmart
09.2021 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Service Manager
Ollies Bargain Outlet
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
High School Diploma -
Little Rock Southwest High School
Little Rock, AR05-2022
No Degree - Respiratory Therapy
Pulaski Technical College
North Little Rock, ARSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Report writing
- Integrity and honesty
- Conflict de-escalation
- De-escalation techniques
- Criminal investigations
- Emergency management
- Self-defense techniques
- Police reports
Timeline
Police Officer
Little Rock Police Dept
08.2024 - Current
Team Lead
Walmart
09.2021 - 08.2024
Service Manager
Ollies Bargain Outlet
High School Diploma -
Little Rock Southwest High School
No Degree - Respiratory Therapy
Pulaski Technical College