TRE'KINA LEDYARD
MONTGOMERY,AL
Summary
Customer Service and Technical Support Professional with over 5 years of experience delivering high-quality customer care in fast-paced environments, including healthcare benefits verification and eligibility support. Skilled in reviewing insurance coverage, confirming patient benefits, and communicating plan details clearly and accurately. Proven ability to resolve complex customer and technical issues, manage high call volumes, de-escalate concerns, and maintain precise documentation while ensuring compliance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Benefits Verification Specialist
Everise
08.2025 - Current
- Verified patient insurance coverage and eligibility for various healthcare services.
- Collaborated with healthcare providers to resolve discrepancies in benefits information.
- Utilized electronic health record systems to document verification processes accurately.
- Monitored changes in insurance policies and updated internal databases accordingly.
CUSTOMER TECHNICAL SUPPORT
ADT
07.2024 - 08.2025
- Provided expert technical assistance to customers, ensuring swift resolution of issues and enhancing overall satisfaction.
- Streamlined troubleshooting processes, leading to quicker response times and improved customer retention rates.
- Fostered strong communication with cross-functional teams to identify recurring issues, driving targeted solutions and reducing escalations.
- Analyzed customer feedback to inform service improvements, resulting in noticeable gains in service quality and client trust.
- Provided empathetic technical support, fostering a positive customer experience and enhancing overall satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Montgomery, AL
01.2022 - 01.2024
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
- Expedited resolution times by quickly diagnosing root causes of problems and proposing appropriate fixes.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
CUSTOMER HOST
Walmart
Montgomery, AL
02.2020 - 02.2022
- Responded to customer complaints or concerns in a professional manner while remaining calm under pressure.
- Greeted customers upon entry and provided assistance with any inquiries or concerns.
- Monitored customer activity to detect potential theft or shoplifting.
- Trained new asset protection staff members on loss prevention techniques.
Education
HIGH SCHOOL DIPLOMA - undefined
Robert E Lee
Montgomery, AL05.2019
Skills
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
- Benefits explanation
- Time management
- Multitasking Abilities
- Excellent communication
- Active listening
- Effective communication
Timeline
Benefits Verification Specialist
Everise
08.2025 - Current
CUSTOMER TECHNICAL SUPPORT
ADT
07.2024 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2022 - 01.2024
CUSTOMER HOST
Walmart
02.2020 - 02.2022
HIGH SCHOOL DIPLOMA - undefined
Robert E Lee