Trelanie hooker
Joplin, MO
Summary
- Dedicated primary support professional with 10 years of experience and owner/secretary of Hook plumbing and general construction which has been in operation since 2017. Results-driven professional with proven expertise in customer relations, operations management, and relationship building. Committed to enhancing client satisfaction through effective communication and team oversight.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Secretary
Hook Plumbing and General Construction LLC
2017.03 - Current
- Directed day-to-day operations ensuring timely project completion and client satisfaction.
- Oversaw budgeting, resource allocation, and procurement for construction projects.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Built strong client relationships through effective communication and responsive service solutions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Primary Support Staff Member
Centerstone
2012.01 - Current
- Provided direct support to clients, ensuring needs were met with compassion and efficiency.
- Assisted in the development and implementation of individualized care plans for diverse populations.
- Maintained accurate documentation in compliance with regulatory standards and organizational policies.
- Trained new staff on best practices for client engagement and support procedures.
- Facilitated communication between clients, families, and healthcare providers to promote holistic care approaches.
- Utilized technology effectively for instructional purposes, staying up-to-date with the latest tools and resources to support student learning.
- Managed clients records efficiently, maintaining confidentiality while providing access to authorized personnel.
- Attended training sessions to stay updated on procedures and services.
- transported clients to doctors appointments and community outtings
Education
High School Diploma -
High School Diploma -
Webb City High School
Webb City, MO2009-05
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Team oversight
- Financial management
- Administrative oversight
- Customer service focus
- Scheduling and planning
- Cross-functional support
- Professionalism and etiquette
- Resourcefulness and initiative
- Policy adherence
- Telephone assistance
- Paperwork assistance
- Documentation
- Client transportation
- Policy enforcement
- Support services
- Calendar management
- Confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- first aid/ CPR
Certification
first aid/ CPR
substitute teacher training 2025-26
Languages
English
Full Professional
Timeline
Owner/Secretary
Hook Plumbing and General Construction LLC
2017.03 - Current
Primary Support Staff Member
Centerstone
2012.01 - Current
High School Diploma -
High School Diploma -
Webb City High School