Md Sarwar Jahan Khan
McKinney
Summary
I am a dependable General Manager with over 13 years of retail management experience, willing to take on added responsibility to meet tight deadlines. An enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. I am a focused, driven professional recognized as an expert in retail operations supervision.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Owner/Secretary
Ash and Sunny Investment Group Inc
07.2025 - Current
- Developed and implemented strategic marketing plans to enhance brand visibility and market reach.
- Established strong supplier relationships, negotiating favorable terms to optimize inventory management.
- Oversaw financial operations, ensuring accuracy in budgeting and forecasting processes.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity measures.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Trained and motivated employees to perform daily business functions.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Manager/Managing Partner
Ash and Sunny Investment Group LLC
01.2025 - Current
- Led strategic investment initiatives to optimize portfolio performance and drive revenue growth.
- Developed and implemented operational procedures to enhance efficiency across investment projects.
- Mentored junior staff, fostering a collaborative team environment and enhancing professional development.
- Analyzed market trends to inform decision-making and identify new investment opportunities.
- Collaborated with cross-functional teams to streamline communication and improve project outcomes.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Owner/Secretary
Nabi & Khan Traders Inc
12.2018 - 09.2024
- Directed daily operations to ensure seamless supply chain management and customer service excellence.
- Implemented inventory control systems, optimizing stock levels and reducing overhead costs effectively.
- Trained and mentored staff, fostering a culture of continuous improvement and operational efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Supervised daily operations ensuring compliance with safety regulations and company policies.
- Managed inventory levels, optimizing stock management to reduce waste and improve efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Trained staff on POS systems and customer service best practices to enhance service delivery.
- Supervised daily POS operations, ensuring accuracy and efficiency in transaction processing.
Owner/General Manager
Farb's Trade Inc, DBA Rose Liquor and Convenient Store
02.2015 - 08.2018
- Worked with the owner and local community to achieve maximum profit
- Maintained comprehensive knowledge of retail operations to better serve customers and meet demanding sales objectives
- Set project timelines and kept teams on task to complete milestones regarding all store maintenance improvements
- Strived to ensure that each customer's experience was positive, memorable, and consistent
- Comply with Alcohol Beverage Control (ABC), tobacco, state and federal laws and regulations
Owner/General Manager
Pacific Petroleum Investment, DBA Quick Stop retail market
05.2010 - 01.2015
- Responsible for overseeing all departments, including client services, sales, and marketing
- Worked with vendors to find the best products for customer satisfaction while maintaining ownership profit
- Maintained comprehensive knowledge of all retail applications to better serve customers and meet demanding sales objectives
- Strived to ensure that each client's experience was positive, memorable, and consistent
- Trained, coached, and mentored staff to ensure a highly satisfactory experience for all staff
- Collaborated with all departments to ensure that the retail store was meeting daily and monthly projections and forecasts
- Tracked trends and suggested enhancements that would both challenge and refine the overall company objectives
General Manager
Carson 76
05.2007 - 04.2010
- Supervise, train, and develop store staff to improve overall store operations (financial, organizational, communication, etc.)
- Ensure that the store meets and maintains an image that complies with the company standards on store appearance and customer service
- Ensure proper staffing levels by direct involvement in the creation of store work schedules and in-store job assignments. Knows/understands the labor guidelines and proper labor usage to maximize productivity
- Monitor employee performance and provide corrective feedback as necessary; provide feedback to the Store staff and create solutions to problem areas in the store
- Communicate the procedures for merchandising programs to store staff and monitors to ensure implementation and understanding
- Review and analyze reports and policy/procedure non-compliance for corrections to variations or discrepancies
- Review and analyze store financial reports to identify areas of opportunity. Works with the Field consultant and Store staff to create solutions for store financial improvement
Cashier to Asst.General Manager
7 Eleven retail store
05.2005 - 04.2010
- Supervise, train, and develop store staff to improve overall store operations (financial, organizational, communication, etc.)
- Ensure that the store meets and maintains an image that complies with the company standards on store appearance and customer service
- Ensure proper staffing levels by direct involvement in the creation of store work schedules and in-store job assignments. Knows/understands the labor guidelines and proper labor usage to maximize productivity
- Monitor employee performance and provide corrective feedback as necessary; provide feedback to the Store staff and create solutions to problem areas in the store
- Communicate the procedures for merchandising programs to store staff and monitors to ensure implementation and understanding
- Review and analyze reports and policy/procedure non-compliance for corrections to variations or discrepancies
- Review and analyze store financial reports to identify areas of opportunity. Work with the Field consultant and Store staff to create solutions for store financial improvement
Education
Master of Commerce - Management
Jagannath University
Dhaka, Bangladesh07-2000
Bachelor of Commerce - undefined
Tejgaon College
Dhaka, Bangladesh05-1994
Skills
- Proficient in Microsoft operating systems
- Verbal and written communication
- Employee scheduling
- Budget development
- Customer service-oriented
- Efficient multi-tasker
- Operations management
- Consistently meet goals
- Excellent organizational skills
- Excellent conflict resolution
- Strong desire to develop and mentor employees
- Strategic planning
- Consulting
- Very strong leadership skills
- Very driven for staff training/development for their further advancement
- Customer relations
- Small business operations
- Relationship building
- ModiSoft POS Mastery
- Live Inventory Tracking
- Multi-Store Cloud Reporting
- Fuel Sales Accounting
- Back-Office Reconciliation
- Automated Price-Book Updates
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Owner/Secretary
Ash and Sunny Investment Group Inc
07.2025 - Current
Manager/Managing Partner
Ash and Sunny Investment Group LLC
01.2025 - Current
Owner/Secretary
Nabi & Khan Traders Inc
12.2018 - 09.2024
Owner/General Manager
Farb's Trade Inc, DBA Rose Liquor and Convenient Store
02.2015 - 08.2018
Owner/General Manager
Pacific Petroleum Investment, DBA Quick Stop retail market
05.2010 - 01.2015
General Manager
Carson 76
05.2007 - 04.2010
Cashier to Asst.General Manager
7 Eleven retail store
05.2005 - 04.2010
Bachelor of Commerce - undefined
Tejgaon College
Master of Commerce - Management
Jagannath University