Tremaine Campbell
Brooklyn
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aetna
New York, NY
11.2023 - Current
- Respond to routine member inquiries via phone, email, or written correspondence.
- Investigate and resolve basic issues or escalate more complex problems to appropriate teams.
- Document all member interactions, including inquiries, resolutions, follow-ups, and outcomes in internal systems.
- Use active listening to understand member concerns and provide helpful, accurate responses while also help members navigate online tools and resources to manage their health plan more independently.
Education
High School Diploma -
Leadership & Public Service
New York, NY06-2016
Skills
- Transaction Analysis
- Account Review & Investigation
- Case Documentation & Reporting
- Compliance Awareness (Policies & Procedures)
- Attention to Detail & Accuracy
- Experienced using Oracle Software
Timeline
Customer Service Representative
Aetna
11.2023 - Current
High School Diploma -
Leadership & Public Service