Tremaine Cousar
Greensboro,NC
Summary
Hardworking computer science student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Help Desk Analyst
HcTec Consultant
Winston-Salem, NC
07.2023 - Current
- Used knowledge base resources in ServiceNow to troubleshoot issues, cutting on-call time by 80%.
- Documented troubleshooting procedures in ServiceNow.
- Resolved 90% of software and hardware issues, resulting in reduced downtime and increased productivity for client employees.
- Trained new hires on call-handling procedures for company clients.
IT Intern
Energy United
Statesville, NC
10.2022 - 08.2024
- Analyzed problems and worked with teams to develop solutions.
- Participated in testing and debugging of new software applications.
- Provided technical support to employees on various software and hardware issues.
Education
Bachelor of Science - Computer Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2026
Associate of Science - Computer Science
Guilford Technical Community College
Jamestown, NC04-2024
Skills
- Microsoft Office Suite
- Goal Oriented
- Troubleshooting
- Detail Orientated
- Quick Learner
- Teamwork and Positive Attitude
Timeline
Help Desk Analyst
HcTec Consultant
07.2023 - Current
IT Intern
Energy United
10.2022 - 08.2024
Bachelor of Science - Computer Science
University of North Carolina At Chapel Hill
Associate of Science - Computer Science
Guilford Technical Community College
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