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Motivated cybersecurity professional with experience supporting enterprise users, troubleshooting technical issues, managing user access, and maintaining critical IT infrastructure. Skilled in Active Directory, Microsoft 365, ticket management, system administration, and data center operations. Strong understanding of cybersecurity principles including access control, incident response, vulnerability management, network security, and threat detection. Proven ability to investigate technical issues, document incidents, and collaborate across teams in fast-paced environments. CompTIA A+ and ITIL 4 certified with a passion for security operations and continuous learning.

Motivated IT professional with practical experience in technical support and help desk operations. A recent graduate from the New Jersey Institute of Technology, I am passionate about delivering effective IT solutions and providing excellent customer service. Eager to embrace new challenges, I am committed to continuous learning and contributing to a team-driven environment that fosters growth and success.

Understands the importance of relationship management with different types of stakeholders Always striving to achieve First call resolution, to help improve the customer relationship with the company. Helping Team and new hires with any process-related queries and motivating them. Strong written and verbal communication skills, time management, analytical, and presentation skills Passionate about IT and Technical Customer Service. Innovative Help Desk Analyst with 10 years of experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting, and maintenance of workstations. Personable communicator while assisting with technical issues and training.

Dynamic and industrious graduate from a top-tier university with a track record of excelling across diverse roles, progressively assuming greater responsibilities. Equipped with extensive expertise to ensure client satisfaction and enhance organizational value. Proficient in communication, team leadership, project management, analytical problem-solving, and has consistently delivered results across banking, customer service, retail, as well as provincial and municipal government sectors

Tremaine Cousar

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Help Desk Analyst

IT Intern

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Bachelor of Science - Computer Science

Associate of Science - Computer Science

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Help Desk Analyst

IT Intern

Bachelor of Science - Computer Science

Associate of Science - Computer Science

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