Tremaine Westmoreland
Louisville,KY
Summary
Dedicated professional with expertise in revenue cycle management and leadership. Seeking a career opportunity in a growth-oriented management organization to effectively utilize my skills. Committed to employee development and maximizing customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Westmoreland Group LLC
04.2021 - Current
- Established strong customer relationships through excellent communication and attentive service
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered
- Interacted well with customers to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
Customer Care Advocate
Gerber Life
06.2023 - 05.2024
- Maintained high levels of customer retention with proactive outreach initiatives
- Conducted thorough research to provide accurate information and resolve complex issues effectively
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes
- Built rapport with customers through personalized interactions, increasing their trust in the company's products or services
Customer Care Agent
Best Buy
12.2020 - 06.2023
- Assisted call-in customers with questions and orders
- Navigated multiple computer systems and applications to find information
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Logged call information and solutions provided into internal database
- Resolved concerns with products or services to help with retention and drive sales
- Responded to customer needs through competent customer service and prompt problem-solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
RCS Associate
IU Health
06.2018 - 04.2023
- Knowledge of patient registration and financial clearance
- High level of interpersonal and problem solving skills
- Work within a team and maintain collaborative relationships
- Assist in scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service
Insurance Agent
Geico
01.2014 - 06.2018
- Develop proficiency in insurance theories and practices
- Develop expertise in analyzing customer needs
- Learn how to negotiate price, coverage, and terms for renewals
- Build relationships with agents
- Collaborate with underwriters, claims, and marketing in an effort to learn business and processes
- Demonstrate an aptitude for analyzing and interpreting underwriting information
Contact Center Representative
ITT Technical Institute
01.2013 - 01.2014
- Establish contact with prospective students through outside and inbound telephone calls
- Communicates via telephone with prospective students to identify educational aspirations and interests
- Asks preliminary qualifying questions
- Provides basic information about ITT Technical Institute and the programs offered at the campus
- Schedules appointments for resident campus recruitment interviews
- Records/inputs information in recruitment database
- Ensures compliance with applicable Company policies and procedures, laws, and regulations
Customer Account Executive
Comcast Cable Communications
01.2012 - 01.2013
- Interacts with customers via telephone to assist with a variety of customer inquiries
- Corrects errors and discrepancies on customers' billing statements as necessary
- Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner
- Achieves overall call center performance goals, while impacting the business goals of the organization
Servicing Specialist
SallieMae
01.2007 - 01.2012
- Perform due diligence and default prevention in accordance with Federal Regulations
- Answer inbound and outbound calls through a dialer system
- Effectively communicate immediate resolutions on delinquent accounts
- High knowledge of all varieties of student loan programs
- Avert claims on delinquent accounts
Assembler
General Motors
01.2006 - 01.2007
- Worked on automobile assembly line producing GM trucks
- Knowledgeable working with hand and power tools
- Moved controls and observed dial indicators and gauges for the truck battery
- Secure the ground cord and make sure the matrix is in the right sequence to the truck VIN number
Eligibility Specialist
Missouri Family Services
01.2004 - 01.2006
- Responsible for gathering information related to applications for assistance programs
- Review applications submitted
- Identify required client data
- Verify data in support of the public assistance eligibility determination
- Communicate with clients in a professional setting
- Review case information and prepare case for disposition by the State Eligibility Consultant
Education
Bachelor of Science - Organizational Leadership and Supervision, Organizational Communication & Human Resources
Purdue University, School of Engineering And Technology
Indianapolis, IN05.2017
Bachelor of Science - Business Administration
ITT Technical Institute
Carmel, IN05.2014
Skills
- Computer proficiency
- QuickBooks
- Peachtree
- Data Evaluation
- Project Management
- Microsoft Office
- Organizational Leadership
- Prior authorization process
- Medical terminology
- Medical appeals handling
Certification
Life, Accident, & Health/Personal Lines, Indiana Department of Insurance
Accomplishments
- I-Core Project: involved integrating Finance, Marketing, and Operations in the solution of a real-world issue with a local company.
- Conducted a feasibility study of a new service
- Presented findings to faculty and company executives
- Team findings resulted in company adoption of the service
- First Place Award for I-Core Business Competition
Timeline
Customer Care Advocate
Gerber Life
06.2023 - 05.2024
Business Owner/Operator
Westmoreland Group LLC
04.2021 - Current
Customer Care Agent
Best Buy
12.2020 - 06.2023
RCS Associate
IU Health
06.2018 - 04.2023
Insurance Agent
Geico
01.2014 - 06.2018
Contact Center Representative
ITT Technical Institute
01.2013 - 01.2014
Customer Account Executive
Comcast Cable Communications
01.2012 - 01.2013
Servicing Specialist
SallieMae
01.2007 - 01.2012
Assembler
General Motors
01.2006 - 01.2007
Eligibility Specialist
Missouri Family Services
01.2004 - 01.2006
Bachelor of Science - Organizational Leadership and Supervision, Organizational Communication & Human Resources
Purdue University, School of Engineering And Technology
Bachelor of Science - Business Administration
ITT Technical Institute
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