Tremaine Wheat
Mobile,AL
Summary
Dependable associate with over 3 years of helpdesk and IT experience .Experience with troubleshooting software and hardware. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
INTERNAL/EXTERNAL COMPUTER TECH
Arey Jones Educational Solutions
01.2023 - Current
- Troubleshot computer systems to diagnose hardware and software issues
- Installed necessary drivers for peripheral devices such as printers, scanners and web cameras
- Assisted with installing, maintaining and troubleshooting various technologies and applications
- Provided technical support over the phone and in-person to resolve issues
- Determined equipment necessary for computer repairs after testing systems
- Conducted regular maintenance on computers including updates, upgrades and repairs
ELECTRONICS TECHNICIAN
Walmart
07.2020 - 12.2022
- Wiring and Soldering
- Experience with C, Python, Visual Basic, and Swift
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers
- Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units
- Reviewed service manuals and schematics while troubleshooting to determine root cause of malfunctioning units
- Resolved service requests by individually troubleshooting and addressing user issues
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients
Education
Cybersecurity - Cyber Security
Western Governors University
Salt Lake City, UTASSOCIATE OF APPLIED SCIENCE - COMPUTER AND INFORMATION SCIENCES
Bishop State Community College
Mobile, AL01.2023
Skills
- Electronic Troubleshooting
- Electronics Manufacturing
- Customer Service
- Help Desk Support
- Installation and Repair
- Technical Support
- Work Integrity
- Computer Troubleshooting
- Software troubleshooting
- Hardware troubleshooting
Certification
Comptia A
Accomplishments
Comptia a+
Timeline
INTERNAL/EXTERNAL COMPUTER TECH
Arey Jones Educational Solutions
01.2023 - Current
ELECTRONICS TECHNICIAN
Walmart
07.2020 - 12.2022
Cybersecurity - Cyber Security
Western Governors University
ASSOCIATE OF APPLIED SCIENCE - COMPUTER AND INFORMATION SCIENCES
Bishop State Community College
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