Tremayne Saunders
Bronx
Summary
Results-driven Telecommunications Field Technician with expertise in optimizing operational efficiency and customer satisfaction. Proven ability to lead technical teams, manage installations, and implement preventive maintenance strategies to reduce downtime and uphold safety and quality standards. Strong experience in fostering professional relationships and navigating administrative and sales functions to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Owner & Supervisor
Rich Lifestyle Juice Bar
New York
08.2022 - 08.2024
- Managed daily business operations, staff scheduling, and customer service.
- Improved operational processes to increase efficiency and customer satisfaction.
- Managed inventory while maintaining product quality and minimizing waste.
- Trained employees on product preparation, sanitation, and customer engagement.
- Developed marketing campaigns that increased customer loyalty and brand awareness.
Sales Manager
UnitedHealthcare
New York
06.2016 - 06.2019
- Conducted and documented ride-along to ensure compliance with CMS and company regulations.
- Led weekly team meetings covering regulatory updates, product launches, and performance expectations.
- Monitored sales and marketing activities to ensure policy compliance.
- Coached sales representatives through one-on-one performance reviews and productivity improvement plans.
- (Telecommuter)
Network Operations Monitoring Technician
Narco Freedom Inc.
New York
09.2015 - 06.2016
- Monitored enterprise network security systems for performance and security events.
- Investigated network alerts and security incidents to identify false positives.
- Documented security events and maintained detailed incident records.
- Improved documentation procedures to streamline network monitoring operations.
Lead Field Technician
T-Mobile Wireless Integration Services
New York
03.2014 - 09.2015
- Supervised field technicians during telecommunications installation projects.
- Ensured all work complied with company quality standards and safety requirements.
- Trained and mentored junior technicians on installation procedures and troubleshooting techniques.
- Performed site inspections and implemented corrective actions to improve efficiency.
- Developed preventive maintenance schedules that reduced equipment downtime.
Telecommunications Installer (Cell Tech)
T-Mobile LLC
New York
03.2013 - 01.2014
- Installed telecommunications equipment within Verizon Central Offices.
- Performed preventive maintenance and troubleshooting to maximize network reliability.
- Collaborated with installation teams to complete projects safely and on schedule.
- Prepared technical reports and quarterly performance evaluations.
- Tested and verified equipment functionality before project completion.
Telecommunications Installer
Orius Inc.
New York
05.2012 - 02.2013
- Installed telecommunications equipment and network hardware at customer sites.
- Routed and terminated telecommunications cabling according to industry standards.
- Executed equipment testing, troubleshooting, and repairs, ensuring optimal system performance and reliability.
- Collaborated with senior technicians on network upgrades and infrastructure projects, enhancing overall project efficiency.
- Documented installation processes and complied with safety procedures, supporting regulatory adherence and quality assurance.
Education
High School Diploma / GED -
New York, StateVocational Training -
DeVry School of Technology
Skills
- Telecommunications infrastructure
- Fiber optic installation
- Wireless networking
- Network troubleshooting
- Equipment installation and configuration
- Hardware maintenance
- Preventive maintenance
- Network operations monitoring
- Field operations supervision
- Safety compliance
- Team leadership and training
- Technical documentation
Timeline
Owner & Supervisor
Rich Lifestyle Juice Bar
08.2022 - 08.2024
Sales Manager
UnitedHealthcare
06.2016 - 06.2019
Network Operations Monitoring Technician
Narco Freedom Inc.
09.2015 - 06.2016
Lead Field Technician
T-Mobile Wireless Integration Services
03.2014 - 09.2015
Telecommunications Installer (Cell Tech)
T-Mobile LLC
03.2013 - 01.2014
Telecommunications Installer
Orius Inc.
05.2012 - 02.2013
High School Diploma / GED -
Vocational Training -
DeVry School of Technology