TREMEKA NORTH
Beavercreek,OH
Summary
Ambitious professional with talent for leading investigative efforts and driving successful outcomes through articulate communication skills and proactive problem-solving. Strong background in customer service, effectively balancing fraud prevention with positive client experiences. Adept at identifying patterns of suspicious activity, analyzing complex data sets, and implementing effective risk mitigation strategies. Detail-oriented, adaptable, and committed to protecting organizational integrity while delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Fraud Investigation Specialist
Synchrony Bank
07.2018 - 08.2024
- Investigated and resolved irregular transactions, leading to a 25% reduction in fraudulent accounts
- Negotiated with responsible parties to arrange for recovery of losses due to fraud
- Utilized strong analytical skills to review multiple banking products and systems
- Researched or evaluated new technologies for fraud detection systems
- Observed customer transactions to identify fraudulent activity
- Implemented, and maintain fraud detection tools and procedures
- Identified fraudulent activity across multiple channels, such as credit card applications, wire transfers and ACH payments
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Performed detailed research on individual cases utilizing internal databases, public records and other sources of information
- Maintained a high level of confidentiality regarding all matters pertaining to investigations
- Analyzed facts to identify suspects and develop case information
- Investigated and reviewed suspicious financial activity using data analytics techniques and fraud prevention software
Collections Agent
Synchrony Bank
10.2017 - 07.2018
- Recovered overdue accounts with a success rate exceeding department benchmarks, reducing delinquency rates by 25%.
secured payment commitments through effective negotiation, reducing write-offs and increasing recovery revenue.
Maintained compliance with FDCPA and company guidelines, ensuring ethical and effective collections processes.
Identified and escalated high-risk accounts to minimize potential losses.
Built rapport with customers to encourage timely payments and resolve disputes amicably. - Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
- Monitored accounts and credit reports to identify delinquent and high-risk customers
- Collaborated with other departments to ensure proper resolution of accounts receivables
- Answered customer questions regarding problems with accounts
- Recorded information about financial status of customers and status of collection efforts
- Located and monitored overdue accounts, using computers, and variety of automated systems
- Provided efficient and courteous service to customers at all times
- Handled High-volume customer calls and resolved disputes efficiently
Education
HIGH SCHOOL DIPLOMA -
Stivers School For Arts
Dayton, OH05.2015
Skills
- Fraud Detection and Prevention
- Suspicious Activity Reporting (SAR)
- Communication and negotiation Skills
- Risk Assessment & Case Management
- Organizational Skills
- Decision-Making
- Financial Investigation Techniques
- Regulatory Compliance Knowledge
- Data Analysis & Pattern Recognition
- Regulatory Compliance (AML, TILA)
Websites
Certification
- Anti-Money Laundering (AML) Compliance Training
- Data Analytics for Fraud Detection Course
Timeline
Senior Fraud Investigation Specialist
Synchrony Bank
07.2018 - 08.2024
Collections Agent
Synchrony Bank
10.2017 - 07.2018
HIGH SCHOOL DIPLOMA -
Stivers School For Arts
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