Tremenda Saffold
Orlando
Summary
Motivated and tech-savvy professional seeking a Remote Customer Support Specialist position. Skilled in clear communication, digital tools, and collaborative problem-solving. Eager to deliver high-quality support experiences, maintain user satisfaction, and contribute to a customer-focused team culture. Quick learner with a strong work ethic and commitment to continuous growth.
Overview
9
9
years of professional experience
Work History
Pharmacy Clerk II
Cardinal Health
09.2020 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Troubleshot and resolved technical and account-related issues with step-by-step written guidance.
- · Collaborated with peers to analyze more complex support scenarios and escalate appropriately.
Quality Call Assurance Analyst
BPA Quality International
04.2016 - 01.2020
- Analyzes possible solutions using standard procedures, by evaluating call performance based on a standard set of criteria.
- Providing constructive feedback and recognition to ensure high performance and continuous improvement.
- Provide support to leadership by participating in internal/external calibration sessions.
- Ability to prioritize and manage multiple responsibilities effectively.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Therapeutic Massage Therapy
Cortiva Institute
Maitland, FL06-2018
Skills
Customer Service & Communication
Remote Collaboration Tools (Microsoft-Outlook, Excel, Teams,Zoom, CPR, Rx30)
Problem Solving & Troubleshooting
Empathy & Active Listening
Adaptability & Time Management
Timeline
Pharmacy Clerk II
Cardinal Health
09.2020 - Current
Quality Call Assurance Analyst
BPA Quality International
04.2016 - 01.2020
No Degree - Therapeutic Massage Therapy
Cortiva Institute
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