TRENA-LEE THOMPSON
Daytona Beach,FL
Summary
Dynamic and adaptable professional with a strong background in customer service . Proven ability to resolve conflicts with empathy while enhancing team collaboration. Skilled in problem-solving and time management, I excel in fast-paced environments, ensuring customer satisfaction and loyalty through effective communication and a positive attitude.
Overview
8
8
years of professional experience
Work History
Dietary Patient Service Representee
AdventHealth
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
HABOUR STREET CRAFT MARKET SHOP #201
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Teacher
HARRISON MEMORIAL PREPARTORY SCHOOL
01.2017 - 01.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Education
No Degree - TEACHER ASSISTANT CERTIFACATION
HEART TRUST NTA
JAMAICA 01-2018
No Degree - ARCHITECTURE AND CONSTRUCTION MANAGEMENT
MONTEGO BAY COMMUNITY COLLEGE
JAMAICA 09-2016
High School Diploma -
HERBERT MORRISON TECHNICAL HIGH SCHOOL
JAMAICA07-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
Timeline
Dietary Patient Service Representee
AdventHealth
03.2024 - Current
Customer Service Representative
HABOUR STREET CRAFT MARKET SHOP #201
01.2020 - 12.2021
Assistant Teacher
HARRISON MEMORIAL PREPARTORY SCHOOL
01.2017 - 01.2019
No Degree - TEACHER ASSISTANT CERTIFACATION
HEART TRUST NTA
No Degree - ARCHITECTURE AND CONSTRUCTION MANAGEMENT
MONTEGO BAY COMMUNITY COLLEGE
High School Diploma -
HERBERT MORRISON TECHNICAL HIGH SCHOOL
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