TRENELLE V. DOYLE
HR Professional
Portland,OR
Summary
Dedicated Human Resources professional bringing 6 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
6
6
years of professional experience
Work History
HR Director
JOIN
Portland, OR
02.2020 - Current
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Researched and analyzed human resources trends and best practices and drove organization policy changes to optimize business performance.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Assisted accountant with both internal and external audits relating to processing of payroll.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Led implementation of HRIS system to meet the needs security, safety, and streamline processes to digitize previous antiquated system.
HR Generalist
Evraz
Portland, OR
01.2019 - 04.2019
- Hired as HR Admin and converted to HR Generalist within the first week.
- Covering for HR employee on constant work travel Processed new hires into the HRIS system while using various systems to perform maintenance on employee accounts.
- Inspected employee time cards to confirm all worked hours were accounted for.
- Distributed paychecks to appropriate departments.
- Coordinated with other department administrative assistants to ensure that their departments were in compliance with HR policies and guidelines.
- Managed payroll time tracking and distributed paychecks to the appropriate departments.
- Worked closely with HR Business Partner to improve employee retention and morale in the organization.
HR Generalist
Curtis Trailers, Express Employment Professionals
Portland, OR
02.2018 - 05.2018
- Sole HR professional reporting directly to the Controller.
- Managed employee profiles, payroll, training, and compliance requirements through several systems including ADP, Compli, and others.
- Assisted the payroll department by processing payroll advances.
- Input and maintained medical, dental, vision, and 401K elections for company staff.
- Researched and resolved time discrepancies.
- Checked accrued hours against listed hours for leave time.
- Processed payrolls on regular basis for more than 115 employees.
- Processed new hire paperwork and documents.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.
- Updated employee banking records when it was necessary.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
HR Generalist/Student Employment Coordinator
UNIVERSITY OF PORTLAND
Portland, OR
07.2016 - 11.2017
- Processed employment documentation, implemented federal and university policies, and assisted staff and faculty supervisors with hiring over 2000 student employees.
- Reconciled Community Service Work-Study funds monthly and tracked work violations.
- Supervised HR student employees and HR interns.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Processed current and terminated employment verifications.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Developed and enforced company policy and procedures relating to human resources activity.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Prepared and maintained job descriptions.
Customer Service Representative Supervisor
Certified Language International
Portland, OR
04.2014 - 07.2016
- Supervised a team of 10 to ensure that service levels and metrics were being acheived.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted management with brainstorming and implementing phone procedures to serve the company’s clients
- Promoted to a senior customer service representative position.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Fulfilled client requests, via phone, by connecting them to interpreters
- Documented and detailed calls and complaints using call center's CRM database.
- Exhibited high energy and professionalism when dealing with clients and staff.
- As a Customer Service Representative, I answered an average of 200 interpreter calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded proactively and positively to rapid change.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Bachelor of Social Sciences -
Washington State University
Associates - General Studies
Clark College
Vancouver, WAIX Training - undefined
Skills
Human resources
Skilled in G Suites
Compensation and benefits
Investigative oversight
Personnel recruitment
Benefits administration
Payroll coordination
Workforce improvements
Policy and procedure adherence
Personnel files
Recruitment strategies
Affiliations
- Society of Human Resource Management
Accomplishments
- Successfully reclassified entire organization to meet Department of Labor duties test and meet compliance levels.
- Collaborated with fellow executive leadership to address and correct pay compression within the organization and ensure equitable pay.
- Responsible for the strategic hiring of executive and front line staff that has enabled the organization to remain viable while industry partners struggle to retain staff.
- Implemented 4-day work week and expanded employee benefits without any negative impact on the organization.
- Effectively provided HR services to 117 employees while operating as a 1-person HR department.
Timeline
HR Director
JOIN
02.2020 - Current
HR Generalist
Evraz
01.2019 - 04.2019
HR Generalist
Curtis Trailers, Express Employment Professionals
02.2018 - 05.2018
HR Generalist/Student Employment Coordinator
UNIVERSITY OF PORTLAND
07.2016 - 11.2017
Customer Service Representative Supervisor
Certified Language International
04.2014 - 07.2016
Bachelor of Social Sciences -
Washington State University
Associates - General Studies
Clark College