Trenese Ward
Gilbert,AZ
Summary
Sales Operations and Coordination Professional with 10+ years of experience enhancing high-volume sales teams through meticulous pre- and post-sale administration, RFP documentation, reporting, and cross-functional communication. Expertise in proposal support, customer service, data analysis, and process optimization. Recognized for precision, timely delivery, and fostering strong collaborations with sales executives and operational teams. Proven ability to thrive in dynamic environments while maintaining a commitment to exceptional service delivery.
Overview
29
29
years of professional experience
Work History
Mesa, Arizona
Amazon Flex
Delivery Driver
01.2024 - Current
- Deliver packages efficiently to residential and commercial locations.
- Navigate routes using GPS systems to optimize delivery times effectively.
- Provide friendly and professional customer service.
Phoenix, AZ
Humana
Large Group Sales Support Representative
09.2018 - 01.2024
- Reviewed, prepared, and submitted documentation for high-volume large group accounts exceeding 100 members.
- Delivered accurate, timely proposal-ready materials to support effective sales strategy execution.
- Trained and onboarded new hires, ensuring consistency in sales processes and adherence to policies.
- Compiled detailed sales performance metrics to inform strategic decision-making and fulfill reporting requirements.
- Updated Large Group Training Guide to enhance onboarding efficiency and improve documentation clarity.
Commercial Small Group Coordinator
Humana
Phoenix, Arizona
10.2016 - 09.2018
- Prioritized rush cases in collaboration with partners, managing special handling and onboarding new brokers.
- Coordinated submission of new commercial business applications, ensuring accuracy during processing.
- Fostered relationships with internal teams to streamline case processing and address enrollment issues.
- Acted as primary liaison for 15 to 20 brokers, overseeing security access and educating on business processes.
Sales Administration Analyst
Humana
Phoenix, Arizona
09.2015 - 10.2016
- Analyzed and streamlined case processing procedures, implementing new practices across multiple commercial regions.
- Developed comprehensive sales data reports for senior management, ensuring accurate tracking of performance metrics.
- Acted as primary liaison for General Agencies, facilitating operational training and addressing stakeholder concerns.
- Oversaw distribution of incentive compensation reports to ensure timely access to critical information.
Commercial Large Group Sales Coordinator
Humana
Phoenix, Arizona
08.2013 - 09.2015
- Provided administrative and technical support to Commercial Sales Team, improving operational efficiency.
- Ensured consistent execution of business objectives through dedicated administrative services.
- Enhanced team effectiveness by streamlining operational processes and support structures.
Sales Analyst
Humana
Phoenix, Arizona
05.2010 - 08.2013
- Developed reporting solutions based on internal customer informational needs to enhance decision-making.
- Delivered comprehensive account management, including implementation tracking and post-sale support, ensuring customer satisfaction.
- Analyzed internal customer requirements to identify gaps in information and reporting capabilities.
- Implemented tracking mechanisms for post-sale support to maintain high customer satisfaction levels.
Sales Account Coordinator
Humana
Phoenix, Arizona
09.2005 - 05.2010
- Processed new business groups and renewals, ensuring accuracy of information and proposals.
- Liaised with Underwriting Team to facilitate group processing and conducted audits for quality assurance.
- Focused on customer needs to enhance account relations.
- Identified opportunities for performance and productivity improvements through business development efforts.
Grievance and Appeals Representative
Ochsner Health Plan / Humana
Metairie, Louisiana
08.2002 - 07.2005
- Evaluated appeals and grievances to confirm adherence to reassessment criteria through detailed research.
- Developed a monitoring system for appeal requests to enhance procedural efficiency.
- Established comprehensive recording practices to document resolution outcomes accurately.
Executive Administrative Coordinator
Ochsner Health Plan / Humana
Metairie, Louisiana
08.1999 - 08.2002
- Developed and maintained comprehensive reports and a complaints database to ensure accurate tracking of member grievances and compliance with CMS guidelines.
- Administered call center analytics, monitoring abandonment rates and call volumes.
- Handled IT service requests efficiently while managing departmental budget during purchase order submissions.
Reporting Analyst
Ochsner Health Plan / Humana
Metairie, Louisiana
08.1998 - 08.1999
- Synthesized data for reporting to key stakeholders, ensuring compliance with Federal, State, and health plan standards.
- Developed training materials and coordinated activities to uphold NCQA and CMS compliance.
- Facilitated successful preparation for regulatory site visits through comprehensive compliance activities.
Customer Service Representative
Ochsner Health Plan / Humana
Metairie, Louisiana
08.1997 - 08.1998
- Resolved customer complaints with efficiency, maintaining high service standards and positive relationships.
- Delivered accurate product and service information to client inquiries.
- Collaborated with organizational teams to analyze issues and implement solutions, improving operational efficiency.
Skills
- Customer Complaint Resolution
- Relationship Building
- Microsoft Office Including Visio and Access
- Understanding of HIPAA Regulations
- 10 Key Touch (12,000 kph)
- Data Management Expertise
- Training Development
- Excellent Verbal and Written Communication
- Customer Service
- Organizational Skills
- Task Prioritization and Critical Thinking
- Leadership
- Schedule Coordination
- Independent and/or Team Member Collaboration
Timeline
Mesa, Arizona
Amazon Flex
01.2024 - Current
Phoenix, AZ
Humana
09.2018 - 01.2024
Commercial Small Group Coordinator
Humana
10.2016 - 09.2018
Sales Administration Analyst
Humana
09.2015 - 10.2016
Commercial Large Group Sales Coordinator
Humana
08.2013 - 09.2015
Sales Analyst
Humana
05.2010 - 08.2013
Sales Account Coordinator
Humana
09.2005 - 05.2010
Grievance and Appeals Representative
Ochsner Health Plan / Humana
08.2002 - 07.2005
Executive Administrative Coordinator
Ochsner Health Plan / Humana
08.1999 - 08.2002
Reporting Analyst
Ochsner Health Plan / Humana
08.1998 - 08.1999
Customer Service Representative
Ochsner Health Plan / Humana
08.1997 - 08.1998
Some College (No Degree) - Business Management
Penn Foster College
Certificate of Completion - Business Computer Operations
Delgado Community College
Education
Some College (No Degree) - Business Management
Penn Foster College
Scottsdale, AZ12-2026
Certificate of Completion - Business Computer Operations
Delgado Community College
New Orleans, LA12-1997
Military Experience
1991 - 2005 - United States Army Reserve - United States Air Force Reserve
Accounts Receivable Technician - Personnel Technician - Information Management Specialist
- Facilitated month-end closing activities, including timesheet processing and financial report generation.
- Supported audits of accounts receivable by compiling requested data from internal systems.
- Reconciled discrepancies between accounts receivable ledger and general ledger accounts.