Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trenesha Gant

Burlington,NC

Summary

Customer service oriented professional with healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with coworkers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Overview

12
12
years of professional experience

Work History

Home Health Aide

Private Duty Care
10.2020 - Current
  • Document patient activities, condition, and concerns to update physicians and monitor activities
  • Connect and disconnect dialysis machines twice per day, take vital signs, and help with exercises
  • Plan and prepare meals, assist with mobility, and help with dressing, bathing, grooming, and other activities

UPS Package Handler

UPS Warehouse
02.2016 - 01.2024
  • Load and organized packages onto UPS Delivery Trucks
  • Examine each package for damages
  • Check the packages to make sure each package belongs on the truck(s) you are loading
  • Maintain maintain an average of 2 or less miss loads per night
  • Correctly load at least 100 boxes every 10 minutes
  • Loaded and strapped shipments into place on trucks.
  • Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
  • Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
  • Reviewed shipping orders for accurate fulfillment.
  • Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
  • Assisted with unloading returned or damaged goods, ensuring accurate documentation for inventory control purposes.
  • Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
  • Assisted in maintaining a clean and organized warehouse, contributing to overall workplace productivity.
  • Increased delivery accuracy by double-checking shipment contents against packing lists prior to loading trucks.
  • Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.

Remote Customer Service Representative

Teleperformance
04.2020 - 12.2023
  • Interface with customers via inbound and outbound phone calls
  • Utilize Microsoft Outlook and Microsoft Teams to communicate effectively with coworkers
  • Enter medical codes, update account information, and maintain files
  • File insurance claims, call medical providers, and schedule appointments for patients
  • Discuss insurance coverage under United Healthcare, copayments, and monthly payments
  • Enroll new members in insurance programs and locate pharmacies and medical providers in the client's area
  • Resolve issues, document interactions, accept payments, assist with collections, and provide technical assistance
  • Meet customer service and production metrics

Reception Tech

CSL Plasma
12.2021 - 12.2022
  • Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process
  • In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process
  • The screening procedures includes but are not limited to: assessing the self -administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature
  • Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels
  • Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma
  • This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor
  • Ensures that all donor questions are answered timely, accurately and professionally
  • May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
  • May answer the telephone and answer callers question or transfer call to appropriate staff member
  • Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
  • Alerts Group Leader or Supervisor of donor flow issues
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
  • Understands the policies and procedures associated with hyper immune programs at the center if applicable
  • Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed
  • Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
  • Promotes safety in all actions
  • Maintains confidentiality of all personnel, donor and center information

Crew Member / Cashier / Customer Service

Taco Bell
08.2013 - 11.2020
  • Performed a variety of tasks including order preparation, stocking supplies, and assisting customers
  • Took orders, operated cash register, accepted payments, and maintained a clean and organized workstation
  • Worked in a team environment and communicated effectively with managers and co-workers
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Optimized food presentation, resulting in positive customer feedback and increased social media attention.
  • Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.

Machine Operator

Honda Power Equipment
08.2013 - 09.2020
  • Monitored machinery during its operation and followed company safety guidelines
  • Loaded and unloaded the machine and made minor adjustments to the controls
  • Inspected products for quality assurance and documented production numbers
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Quickly shut down equipment in emergency situations following protocols.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
  • Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Fostered team-oriented environment, training new operators on machinery and best practices.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.
  • Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Streamlined assembly line operations, resulting in smoother workflow.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Compiled reports analyzing performance data and presented findings and results.
  • Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
  • Contributed to product innovation by suggesting improvements to machine settings for new materials.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
  • Enhanced operational efficiency, organizing workstations for maximum productivity.
  • Improved product quality with thorough inspection and adjustment of machine settings.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Increased production efficiency by meticulously calibrating machinery before each shift.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.

Education

Diploma in Medical Billing and Coding -

Ultimate Medical Academy
12.2021

Associate of Science Degree in Medical Billing and Coding -

Ultimate Medical Academy
12.2021

Skills

  • Electronic Medical Records (EMR)
  • HCPCS
  • Medical Billing
  • Insurance Claim Processing
  • Medical Terminology
  • Accounts Receivable
  • CPT
  • Deductibles
  • CMS 1500
  • Government (Medicare & Medicaid)
  • Managed Care (HMO, PPO, and POS)
  • Workers Compensation
  • Insurance Verification
  • Anatomy & Physiology
  • HIPAA Compliance
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Collections
  • Co-Insurance
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Medical Coding (ICD-10-CM)
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Scheduling
  • Co-Pay

Timeline

Reception Tech

CSL Plasma
12.2021 - 12.2022

Home Health Aide

Private Duty Care
10.2020 - Current

Remote Customer Service Representative

Teleperformance
04.2020 - 12.2023

UPS Package Handler

UPS Warehouse
02.2016 - 01.2024

Crew Member / Cashier / Customer Service

Taco Bell
08.2013 - 11.2020

Machine Operator

Honda Power Equipment
08.2013 - 09.2020

Diploma in Medical Billing and Coding -

Ultimate Medical Academy

Associate of Science Degree in Medical Billing and Coding -

Ultimate Medical Academy

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Trenesha Gant