Upheld high-quality service levels by promptly addressing any concerns raised during internal or external audits related to specimen handling processes.
Ensured accurate test results by meticulously verifying patient information and test orders.
Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
Assisted in training new employees on standard operating procedures, fostering a culture of excellence within the team.
Direct Support Professional
ARC Of Alachua County
06.2016 - 07.2017
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Cashier
Kmart, Sears Holding
06.2013 - 03.2016
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Helped customers complete purchases, locate items, and join reward programs.
Family & Community Services Manager at ECS4KIDS: Episcopal Children's ServicesFamily & Community Services Manager at ECS4KIDS: Episcopal Children's Services