Trenice Jackson
Milwaukee,WI
Summary
Results-driven professional with extensive experience in provider relations, team management, and compliance oversight. Proven ability to enhance team performance and ensure regulatory adherence while fostering strong provider relationships.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Complaints and Appeals Lead
Sun Life Financial
Milwaukee, Wisconsin
2011.01 - 2026.05
- Resolved team provider complaint escalations, enhancing provider satisfaction and compliance.
- Assisted in managing team of 16 employees, ensuring effective workflow and support.
- Participated in weekly meetings with upper management to address team concerns and develop training tools for departmental growth.
- Provide on-going training to new hires and senior teammates within the department.
- Run daily report to ensure team case assignments are being addressed so cases will not go out of compliance.
- Monitored provider portal daily to ensure accurate information was available.
- Contacted providers with all compliance dental updates.
- Assist Provider Relation Representative with updates and communications to forward to providers.
- Attend meetings with Client Engagement Representative with new/existing providers to discuss plan implementations.
Education
Phoenix High School
Milwaukee, WisconsinSkills
- Compliance management
- Provider relations management
- Provider outreach
- Data analysis
- Team leadership
- Employee training
Certification
- Office skills training: typing, phone communications, computer skills (word, outlook,excel, powerpoint)
- Received certificate
- Skilled in Zoom, Microsoft Teams and Salesforce
Timeline
Complaints and Appeals Lead
Sun Life Financial
2011.01 - 2026.05
Phoenix High School