Treniece Dorsey
Ponchatoula,LA
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillards Department Store
Hammond, Louisiana
04.2021 - 05.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Supported efficient and timely replenishment of sales floor merchandise.
Guest Service Associate
RaceTrac Petroleum Inc.
Hammond, LA
12.2018 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Food Depot Supermarket
Amite, Louisiana
06.2011 - 06.2013
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO02.2025
High School Diploma -
Independence High School Magnet
Independence, LA05.2011
Skills
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Sales Generation
- Sales Expertise
- Sales Trends
- Time Management
- Stocking and Receiving
- Customer Service
- Verbal and Written Communication
- Stockroom Upkeep
- Cash Handling
- Retail Knowledge
- Quotas and Goals
Timeline
Sales Associate
Dillards Department Store
04.2021 - 05.2022
Guest Service Associate
RaceTrac Petroleum Inc.
12.2018 - 04.2021
Cashier
Food Depot Supermarket
06.2011 - 06.2013
Bachelor of Science - Psychology
Colorado Technical University
High School Diploma -
Independence High School Magnet
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