Summary
Overview
Work History
Education
Skills
Timeline
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Trenika Johnson

Lexington,TN

Summary

Extensive career with over 13 years in various administrative and direct care capacities. Exceptional organizational and negotiation skills. Overall team player with a commitment to helping others grow. Dedicated to learning and providing a high quality service.

Overview

13
13
years of professional experience

Work History

Assistant Teacher

Esther's Montessori
03.2022 - Current
  • Managed four classrooms of students.
  • Develop lesson plans.
  • Challenge students to be independent and encourage learning.

Debt Collector

Portfolio Recovery Associates
07.2014 - 06.2019
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Collected on delinquent accounts to reduce overdue balances.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Data Entry
  • Manage client confidential information and files.

Direct Support Professional

Support Solutions Of Mid-South
08.2012 - 06.2015
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Maintained hourly and daily documentation.
  • Filing

Key Holder

Shoe Show
07.2010 - 08.2012
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Bank deposits
  • Opened and closed store

Education

Diploma - Web Developer/Computer Information Systems

Tennessee College of Applied Technology - Jackson
Jackson, TN
08.2011

High School Diploma -

Lexington High School
Lexington, TN
05.2007

Skills

  • Team collaboration
  • Time management
  • Proficiency in Word and Microsoft
  • Organizational skills
  • Scheduling
  • Data Entry
  • Communication and interpersonal skills
  • Research skills
  • Attention to detail
  • File management

Timeline

Assistant Teacher

Esther's Montessori
03.2022 - Current

Debt Collector

Portfolio Recovery Associates
07.2014 - 06.2019

Direct Support Professional

Support Solutions Of Mid-South
08.2012 - 06.2015

Key Holder

Shoe Show
07.2010 - 08.2012

Diploma - Web Developer/Computer Information Systems

Tennessee College of Applied Technology - Jackson

High School Diploma -

Lexington High School

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