Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Security Officer/Security Site Supervisor
Marksman Security
01.2024 - Current
Developed strong relationships with local community members to foster trust between the organization's security team and its neighbors.
Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Enhanced safety by conducting thorough and regular patrols of the premises.
Improved response time to incidents through effective communication with team members and use of security equipment.
Patrol and monitor HOA premises and local parks to make sure no individuals or vehicles are prohibited after hours.
Supervisor, Custody Records - Inmate Reception Ctr
Los Angeles County Sheriff's Department
07.1999 - 06.2022
Maintained compliance with company policies, objectives, and communication goals.
Evaluated employee performance and coached and trained to improve weak areas.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.
Gathered, organized and input information into digital database.
Conducted regular reviews of operations and identified areas for improvement.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
Checked and verified photo identification prior to granting facility access.
Permitted entry with escort for approved persons into secure locations.