Trenity Moore
Jacksonville
Summary
Professional with over 5 years of experience in retail and hospitality, excelling in high-volume settings. Demonstrated ability to manage operations efficiently while improving customer satisfaction. Recognized for strong communication skills and adaptability, creating welcoming environments for clients. Ready to apply organizational expertise and polished front desk presence in a customer-focused position.
Overview
7
7
years of professional experience
Work History
Event Specialist Representative
2020 Companies
Jacksonville
02.2026 - 03.2026
- Evaluated game performance metrics and generated reports to inform stakeholders and guide future development strategies.
- Analyzed market tracking tools to provide recommendations enhancing cost-effectiveness and achieving targeted results.
- Facilitated precise navigation of complex installations, maintaining strict adherence to company policies and local regulatory requirements.
- Streamlined management of competing priorities, consistently achieving quality results under pressure.
Salesfloor Associate
Wal-Mart Supercenter
Spring Lake
06.2019 - 11.2024
- Provided expert customer service in a high volume retail environment, welcoming guests and resolving inquiries promptly.
- Versatile team member across multiple departments (Garden Center, Grocery, Health & Beauty, Cashier, Self-Checkout), provided professional customer service, processed payments accurately, answered customer inquiries, and ensured seamless daily operations in high-traffic setting.
- Managed cashiering and customer service desks during high-traffic periods to enhance guest satisfaction through effective front-end coverage.
- Utilized POS systems and handled cash transactions with 100% accuracy.
- Covered front-desk service tasks and supported team members during peak hours to maintain service quality and responsiveness.
- Communicated professionally with diverse individuals to resolve customer complaints efficiently.
- Ensured a polished and organized front-facing area to enhance visitor experience through meticulous zoning.
- Adapted to shifting priorities and transitioned between departments.
Banquet Server
Ramada Plaza by Wyndam K Partners Hospitality LLC.
Fayetteville
02.2019 - 07.2019
- Delivered exceptional service during high-volume banquet events, ensuring guest satisfaction and adherence to standards.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Collaborated with kitchen staff to synchronize food service, enhancing overall event flow and guest experience.
Oversaw inventory management of dining supplies, reducing waste and ensuring availability for upcoming events - Collaborated with kitchen staff to synchronize food service, enhancing overall event flow and guest experience.Oversaw inventory management of dining supplies, reducing waste and ensuring availability for upcoming events
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
Education
High School Diploma -
Triton High School
Erwin, NC01-2018
Skills
- POS Operations & Cash-handling
- Inventory management
- Data accuracy
- Customer service
- Customer Engagement
- Clear communication
- Conflict resolution
- Problem Solving
- Team collaboration
- Adaptability
- Leadership
- Situational Awareness
- Positive attitude
- Computer/Digital Literacy
Timeline
Event Specialist Representative
2020 Companies
02.2026 - 03.2026
Salesfloor Associate
Wal-Mart Supercenter
06.2019 - 11.2024
Banquet Server
Ramada Plaza by Wyndam K Partners Hospitality LLC.
02.2019 - 07.2019
High School Diploma -
Triton High School