Trent Carson

Store Manager

Cubes Self Storage

02.2015 - Current

Developed standardized daily and monthly task checklists, improving team efficiency and accountability across all locations.
Created and maintained detailed repair and upgrade project lists for each site; coordinated vendor bids and scheduled work with site managers—completing over 35 projects annually.
Conducted daily facility walk-throughs to ensure cleanliness, safety, and operational integrity.
Managed petty cash purchases for supplies; ensured stock of essential items (e.g., light bulbs, office and cleaning supplies).
Oversaw inventory management of retail merchandise and supplies.
Executed annual rate increase reviews across all locations, helping align pricing closer to market rate—contributing to 15-25% revenue increase year over year.
Provided in-person facility tours, emphasizing premium unit benefits; consistently closed 80% of walk-in inquiries.
Trained staff on upselling strategies and implemented best practices for customer engagement.
Designed promotional signage to boost referrals and increase community visibility.
Managed and optimized my location’s Google Business page: responded to reviews, uploaded new photos, and grew positive review count by 20%.
Encouraged tenants to leave reviews, resulting in a substantial increase in online visibility and customer engagement.
Directed daily workflow and performance of staff, ensuring adherence to company policies and service standards.
Trained and onboarded new hires; mentored team members toward promotion and role expansion.
Provided coaching and feedback to improve team performance and resolve staff concerns.
Provided operational coverage and support across multiple Cubes locations during staffing shortages.
Traveled to Washington to help open the Kirkland store and train the new manager, contributing to a successful launch.
Managed all aspects of accounts receivable; consistently reduced delinquency rates by 16%.
Processed and reconciled daily transactions (cash, card, check); prepared and delivered daily bank deposits.
Produced weekly and monthly reports on occupancy, rentals, sales trends, and local market comparisons.
Partnered with vendors to rebrand generic merchandise with the Cubes logo, boosting retail sales by 10%.
Performed landscaping and facility upkeep: weed control, irrigation fixes, trash removal, and minor repairs.
Maintained facility appearance through regular cleaning and repainting of doors, bollards, and unit fronts.