Trent Cooper
Shell Rock,IA
Summary
Detail-oriented indoor sales associate with a strong track record in customer service and team collaboration. Committed to enhancing customer experiences through effective problem solving and training of new associates. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
14
14
years of professional experience
Work History
Indoor Sales associate
Ferguson Enterprises
Waterloo, IA
10.2018 - Current
- Assisted customers in selecting products and addressing inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Trained new associates on product knowledge and sales techniques.
- Resolved customer complaints effectively to ensure satisfaction.
- Participated in sales events and promotions to drive foot traffic.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Indoor Sales Associate
Wayne Dennis Supply
Waterloo, IA
10.2015 - 10.2018
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Educated customers on product features, benefits, and warranty options.
- Resolved customer inquiries and complaints professionally to ensure satisfaction.
- Participated in training new sales associates on company policies and procedures.
- Monitored inventory levels and reported discrepancies to management for action.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Warehouse Manager and Delivery
Carrier Enterprises
Cedar Falls , IA
06.2012 - 10.2015
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed daily warehouse operations and ensured compliance with safety protocols.
- Oversaw inventory management and implemented efficient stock tracking systems.
- Scheduled and organized shipments to optimize delivery processes and timelines.
- Conducted regular inspections to maintain equipment functionality and safety standards.
- Developed workflow improvements to enhance productivity and reduce bottlenecks.
- Maintained accurate records of inventory levels and shipment activities.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Operated forklifts to fill or empty overhead spaces.
- Communicated regularly with other departments regarding supply chain activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Education
GED -
Hawkeye Community College
Waterloo Iowa03-2012
Skills
- Customer service expertise
- Product knowledge
- Inventory management
- Point-of-sale systems
- Visual merchandising
- Complaint resolution
- Training new associates
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Attention to detail
References
References available upon request.
Timeline
Indoor Sales associate
Ferguson Enterprises
10.2018 - Current
Indoor Sales Associate
Wayne Dennis Supply
10.2015 - 10.2018
Warehouse Manager and Delivery
Carrier Enterprises
06.2012 - 10.2015
GED -
Hawkeye Community College