Trent Dalton
Alexandria
Summary
Dedicated and knowledgeable servant-leader with over 23 years of experience in the industry. Team player with an outgoing, positive demeanor and proven skills in establishing rapport with colleagues and direct reports. Results-oriented with a passion for building partnerships, growing teams, and maintaining operational excellence.
Overview
25
25
years of professional experience
Work History
Inflight Supervisor
United Airlines
03.2005 - Current
- Lead and mentor flight attendants while building inter-departmental relationships and ensuring operational excellence in metrics such as TCI, NPS and base scorecard
- Recognize flight attendants for outstanding service and performance
- Assist the International Purser Supervisor in the preparation and delivery of International Purser Dashboards
- Subject Matter Expert on the international product and lead team catering visits for new catering cycle menu tastings and offerings
- Coordinate and conduct weekly partnering meetings with Gate Gourmet to foster continuous improvement
- Plan and execute daily operational planeside/briefing coverage for international flights utilizing an excel roadmap
- Complete audits on International Purser crew briefings and participate in planeside briefings while establishing trust with the team by sharing and advocating for their feedback items
- Provide team watch support to the International Purser Supervisor
- Create daily operational reporting shift log for base leadership
- Partner with customer service and SOC daily to enhance relationships
- Offer support to flight attendants when there is an onboard incident
- Deliver a warm welcome and positive presence at the Concierge Desk
- Ensure FAA regulatory requirements are met by the team
- Grow and develop relationships with the team to inspire great leadership
- Graduated as International Purser Class Speaker in 2015 serving in the Purser role until promotion to Inflight Services Supervisor in 2022.
Operations & Client Relationship Manager
Aon
01.2013 - 07.2015
- Managed performance of a global team of direct reports to exceed client expectations of operational excellence daily
- Achieved challenging service level agreements while focused on areas of opportunity with root causes analysis
- Created and delivered comprehensive daily, monthly, and yearly reporting to client
- Provided subject matter expertise in design, development, rollout, and troubleshooting of training content
- Hosted client site visits during monthly and yearly operational reviews
- Ensured the daily operation ran efficiently and effectively.
Coordinator (Supervisor) Technical Programs
United Airlines
07.2010 - 12.2012
- Supervisory role to lead, hire, manage and coach a team of training developers
- Project Lead for Advanced Qualification Program (AQP) Training during pivotal FAA Single Operating Certificate process
- Program development, implementation, and maintenance of Inflight Services computer-based training for Takeoff Learning
- Established processes for content development and launch across various departments within Inflight Services
- Designed and led facilitation of training programs for developers
- Audited training programs while analyzing data to drive enhancements to training quality
- Facilitated learning as an instructor for new-hire and line flight attendants
- Hosted operational meetings to ensure timely completion of projects.
Flight Attendant
United Express - Atlantic Coast Airlines
11.2003 - 03.2005
Customer Service Representative
Northwest Airlines
05.1999 - 11.2003
Education
Bachelor of Science - Aviation Human Factors
University of Illinois - Champaign, Urbana, Illinois
01.2003
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Trust and Loyalty
- Pre-Flight Briefings
- Report Creation & Preparation
- Patient and Empathetic
- Annual Review Delivery
- Critical Thinking
- Emergency Situations Management
- Flight Crew Coordination
- Adult and Child AED and CPR
- Learning Management System Administrator and Subject Matter Expert
Personal Information
Title: INFLIGHT SUPERVISOR
References
- Michielle Sego-Johnson - Managing Director, Inflight Operations and Flight Experience - WHQSW
- Sean Oxley - Managing Director, Global Culinary Operations - WHQSW
- Nancy Rickert - Sr. Manager, Flight Experience - WHQSW
- Kurt Wouters - Base Manager, Chicago - ORDSW
- Sally Collier - Assistant Base Manager, Washington Dulles - IADSW
- Melinda Riddle - Supervisor, Purser Program, Houston - IAHSW
- Khush Patel-Hernandez - Specialist, Flight Experience - WHQSW
Timeline
Operations & Client Relationship Manager
Aon
01.2013 - 07.2015
Coordinator (Supervisor) Technical Programs
United Airlines
07.2010 - 12.2012
Inflight Supervisor
United Airlines
03.2005 - Current
Flight Attendant
United Express - Atlantic Coast Airlines
11.2003 - 03.2005
Customer Service Representative
Northwest Airlines
05.1999 - 11.2003
Bachelor of Science - Aviation Human Factors
University of Illinois - Champaign, Urbana, Illinois
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