Summary
Overview
Work History
Education
Skills
References
Timeline
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Tony Caro

Redlands,CA

Summary

Resourceful professional in aviation and leadership, known for high productivity and efficient task completion. Possess specialized skills in crew coordination, safety compliance, and emergency response management. Excel at communication, adaptability, and teamwork, ensuring seamless operations and positive outcomes.

Overview

21
21
years of professional experience

Work History

Inflight Supervisor

JetBlue Airways
Los Angeles, CA
05.2011 - Current
  • Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
  • Collaborated with other departments such as maintenance or engineering when necessary.
  • Monitored staff performance to ensure that they followed airline regulations and procedures.
  • Investigated complaints from passengers concerning inflight services or personnel issues.
  • Provided guidance to junior team members on how to handle difficult passengers.
  • Maintained high standards of customer service and safety in accordance with company policies.

Flight Attendant

Jetblue Airways Corp
Los Angeles, CA
11.2004 - Current
  • Ensured passenger safety through thorough pre-flight and in-flight safety briefings.
  • Assisted passengers with boarding and deplaning efficiently and courteously.
  • Managed in-flight service, including food and beverage distribution to passengers.
  • Addressed passenger inquiries and concerns promptly to maintain comfort during flights.
  • Collaborated with crew members to maintain a smooth cabin operation during flights.
  • Conducted regular checks of emergency equipment and cabin conditions for compliance.
  • Facilitated communication between pilots and cabin crew during flight operations.
  • Trained new flight attendants on safety protocols and customer service standards.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.

Education

Inflight Training

JetBlue University
Orlando, FL
11-2004

Hospitality Management

Nassau Community College
Garden City, NY

Skills

  • Speak, read and write Spanish fluently
  • Team management
  • Technical aptitude
  • Leadership qualities
  • Adaptability and flexibility
  • Calm under pressure
  • Teamwork

References

References available upon request.

Timeline

Inflight Supervisor

JetBlue Airways
05.2011 - Current

Flight Attendant

Jetblue Airways Corp
11.2004 - Current

Inflight Training

JetBlue University

Hospitality Management

Nassau Community College

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