Trent Etter
Laguna Niguel,CA
Summary
Customer-focused professional with experience in hospitality and team support roles. Known for strong work ethic, professionalism, and ability to provide a welcoming experience for guests in fast-paced environments while maintaining attention to detail. Skilled in assisting customers and enhancing team operations, ensuring a clean and organized space.
Overview
3
3
years of professional experience
Work History
Assistant to the Vice President
West Capital Lending
Irvine
11.2025 - 02.2026
- Managed detailed scheduling, organized meetings, and ensured smooth communication between clients and team members.
- primary point of contact for clients and coordinating daily operations.
- Handled high volumes of inbound and outbound calls while maintaining a professional and welcoming experience for all clients.
- Assisted with document organization, CRM management, and administrative support to keep operations running efficiently.
- Developed strong customer service, multitasking, and problem-solving skills while supporting a busy team and addressing client needs promptly.
Loan Officer Assistant
AdvantageFirst Lending
Lake Forest, CA
12.2024 - 08.2025
- Handled a high volume of inbound and outbound calls while assisting customers with questions and providing helpful guidance.
- Utilized strong interpersonal skills to create positive interactions and ensure a high level of customer satisfaction.
- Skilled in managing multiple priorities while maintaining professionalism and clear communication with clients and team members.
- Worked efficiently and independently with strong attention to detail and organization to support loan processing.
- Maintained organized records and assisted management with administrative tasks and data tracking to ensure smooth operations.
- Adapted quickly to new procedures while ensuring accuracy and efficiency in daily responsibilities.
Behavioral Therapist
C.A.R.D. (Center for Autistic Related Disorders)
08.2023 - 12.2024
- Provided one-on-one Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder.
- Developed and implemented individualized learning and behavioral plans.
- Cultivated trusting relationships with clients and families through patience, consistency, and positive communication, enhancing therapy engagement.
- Maintained comprehensive documentation to support client progress and ensure a consistent, encouraging therapeutic environment.
- Exhibited reliability, professionalism, and effective time management while delivering therapy independently in client homes, fostering client trust.
Sales & Service Representative
GameStop
Dana Point, CA
05.2023 - 08.2023
- Provided exceptional customer service by addressing product inquiries, facilitating purchases, and resolving account issues.
- Processed transactions accurately while effectively addressing and resolving customer concerns.
- Created a welcoming and professional atmosphere in a fast-paced retail environment.
- Supported team operations by keeping the store organized and assisting customers efficiently.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CASaddleback Community College
Mission Viejo, CASkills
- Professionalism
- Strong Work Ethic
- Customer Service
- Relationship Building
- Communication
- Organization
- Time Management
- Team Collaboration
- Guest Assistance
- Problem Solving
- Attention to Detail
- Reliability
Timeline
Assistant to the Vice President
West Capital Lending
11.2025 - 02.2026
Loan Officer Assistant
AdvantageFirst Lending
12.2024 - 08.2025
Behavioral Therapist
C.A.R.D. (Center for Autistic Related Disorders)
08.2023 - 12.2024
Sales & Service Representative
GameStop
05.2023 - 08.2023
High School Diploma -
San Juan Hills High School
Saddleback Community College