Trent Hayden
Mechanicsville,VA
Summary
Quality-driven product manager with several-year background carrying products from conception to production. Excellent technical knowledge and presentation skills. Firm grasp of product composition, structure and applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Business Lead
ProfitOptics
Glen Allen, VA
04.2022 - Current
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Spearheaded process improvement initiatives that resulted in increased operational efficiency across departments
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Led project planning sessions to map out timelines for feature releases.
Solutions & Implementation Specialist
Ntrepid LLC
Herndon
01.2020 - 04.2022
- Create and deliver trainings to current customers and prospects (over +1000 users)
- Perform data analysis on current trends and customer interests (Excel, Salesforce)
- Present data to executive leadership (Excel, PowerPoint)
- Conduct competitive intel and generate research reports for leadership
- Demonstrate new product features to internal organizations.
- Monitored competitor activities in order to anticipate changes in the marketplace.
Purchasing Specialist
Ntrepid LLC
Herndon
08.2017 - 10.2020
- Responsible for completing the majority of all company purchase requests using Salesforce
- Manage third party vendors and coordinate schedules with project managers
- Create purchase orders and receive invoices utilizing Costpoint software
- Facilitate internal resources for employees and executives
- Perform software audit preparatory tasks for VMware, Microsoft, and Adobe, etc.
- Handle all company hardware maintenance renewals including Juniper, Nutanix, Cisco, Palo Alto, and Dell.
Jr. IT Intern
Ntrepid LLC
Herndon
04.2017 - 08.2017
- Handled IT onboarding for new hires
- Completed inventory audits for east coast headquarters and data center
- Managed company user accounts via Active Directory and Atlassian suite
- Documented workflows in confluence
- Jenkins Restorations: Subcontractor Compliance, Verified that all +1000 subcontractors met insurance requirements
- Responsible for monthly subcontractor performance and insurance reports
- Performed subcontractor account updates utilizing SAGE100 software
- Maintained strong subcontractor relationships
- Saved company around $1,000 per month by finding fraudulent fees
- Performed payroll and accounting services for subcontractors.
Education
Bachelor of Business Administration -
Western Governors University
01.2020
Skills
- Figma
- Product Management
- Process Improvement
- Interpersonal Communication
- Problem-Solving
- Relationship Building
Certification
- Google Data Analytics Specialization
- ITIL V4
- Master Figma Course
Affiliations
- Logo Design
- Family
- Friends
- Gaming
References
References available upon request.
Timeline
Sr. Business Lead
ProfitOptics
04.2022 - Current
Solutions & Implementation Specialist
Ntrepid LLC
01.2020 - 04.2022
Purchasing Specialist
Ntrepid LLC
08.2017 - 10.2020
Jr. IT Intern
Ntrepid LLC
04.2017 - 08.2017
Bachelor of Business Administration -
Western Governors University
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