Trent Herman

- Incorporated Disney's five keys of safety, courtesy, inclusion, show, and efficiency when working with guests and other cast members.

-Thoroughly cleaned strollers, electric convenience vehicles (ECV's), and wheelchairs.

- Rented out ECV's to guests by having them read and sign a contract for safety and liability purposes.

-Gave verbal and visual instructions on how to operate the ECV safely and correctly.

-Ensured a "show ready" environment for our guests (Sweeping, taking out trash, organizing).

-Carefully stacked strollers, transported ECV's and wheelchairs to their respective locations after park close.

- Accomplished tasks given by coordinators and leaders to assist with the operations at Animal Kingdom Park Arrival.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Opened and closed the outdoor vending carts (ODV).
• Prepared the soft Mickey pretzels as well as the popcorn for the satisfaction of our guests.
• Safely transported product (ice cream, cups, drinks, kegs, bag in the boxes) from backstage to the onstage ODV carts using electric stocker carts.
• Collaborated with other food and beverage cast members to provide prompt, smooth and excellent service.
• Greeted guests to provide friendly and welcoming experience.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Communicated with kitchen staff to provide accurate, timely information regarding orders and minimize delays.
• Processed payments and provided receipts to establish proof of transaction.
• Provided guests with information about menu items and park information to provide quality service.
• Accomplished tasks given by coordinators and leaders to assist with Food and Beverage at Sunshine Seasons.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

- Thinned the peaches by snapping off the excess. This allows the peaches to grow adequately since they grow in clumps.

-Harvested the peaches into buckets, then into crates, and finally transported the fresh produce into the cooler for storage.

-Harvested apples, cherries, pumpkins, pears, apricots, potatoes, and plums.

- Gave tours around the property. Specifically, taking groups into the field for picking.

- Mild landscaping, digging, mulching, and fencing.

- Assisted guests with their groceries and final purchases. As well as handling transactions.