Trent Howell
Technical Account Manager
Puyallup
Summary
Dynamic Technical Account Manager with a proven track record at AWS, excelling in relationship building and cloud computing expertise. Successfully led cross-functional teams to deliver tailored solutions, enhancing customer satisfaction and project outcomes. Recognized for exceptional problem-solving skills and commitment to client success, driving impactful results in fast-paced environments.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Technical Account Manager
AWS
08.2025 - Current
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
Cloud Support Engineer II
AWS
12.2024 - 08.2025
- Developed Expertise in the Amazon Connect Service and instructed team-members to uplift team-wide competency.
- Continually ensured team support quality by regularly launching quality initiatives and training sessions.
- Worked directly with service team members to improve services for customer use-cases.
Cloud Support Engineer
AWS
09.2021 - 12.2024
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
Computer Science Lab Assistant
Seattle Pacific University
09.2020 - 06.2021
- Championed a culture of curiosity and inquiry within the classroom, inspiring students to pursue further studies in computer science beyond the scope of their coursework.
- Provided personalized guidance for students, resulting in higher retention rates and academic success.
- Organized supplementary study sessions for struggling students, leading to better comprehension of course material.
Education
Bachelor of Science - Computer Science
Seattle Pacific University
Seattle, WA06-2021
Skills
Sales support
Problem-solving
Time management
Excellent communication
Relationship building
Cloud computing expertise
Customer support
Cloud architecture design
Certification
Support MVP
Timeline
AWS Certified Solutions Architect - Professional
12-2025
Technical Account Manager
AWS
08.2025 - Current
AWS Certified Solutions Architect - Associate
06-2025
Cloud Support Engineer II
AWS
12.2024 - 08.2025
Amazon Connect Certified SME
02-2024
Support MVP
09-2023
Cloud Support Engineer
AWS
09.2021 - 12.2024
Computer Science Lab Assistant
Seattle Pacific University
09.2020 - 06.2021
Bachelor of Science - Computer Science
Seattle Pacific University