Trent Lampen
Hamilton,MI
Summary
Forward-thinking with proven history of leadership, planning and problem solving. Adept collaboration to accomplish demanding objectives, motivate co-workers and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
MVP Athletic Club
Holland, MI
07.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Restaurant Waiter
Bistro 44
Douglas, MI
05.2021 - 09.2021
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Customer Service Cashier
Craigs Crusiers
Holland, MI
05.2019 - 06.2021
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
Hamilton High School
Hamilton, MI05-2021
Skills
- Product and Service Knowledge
- Operations Management
- Sales Growth
- Team Motivation
Certification
- NASM Certified
Timeline
Assistant Manager
MVP Athletic Club
07.2022 - Current
Restaurant Waiter
Bistro 44
05.2021 - 09.2021
Customer Service Cashier
Craigs Crusiers
05.2019 - 06.2021
High School Diploma -
Hamilton High School
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