Summary
Overview
Work History
Education
Skills
Software
References
Timeline
Generic

Trent Morgan

Auburn,AL

Summary

Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, Technical Skills and problem-solving skills.

Overview

5
5
years of professional experience

Work History

IT Intern

Rabren General Contractors
08.2023 - Current
  • Backed up administrative departments in back file scanning and document management imports.
  • Investigated data issues and offered suggestions for resolution to supervisor.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Researched new technologies to boost information security.
  • Helped IT team document core systems configurations, relevant passwords, and system access requirements.
  • Supported IT department in handling technology rollout and maintenance.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Resolved Internet and wireless and wired network access problems.
  • Established and maintained relationships with software vendors.
  • Replaced defective components and upgraded office equipment per technology plan.
  • Completely overhauled inventory records and documentation for equipment in database.
  • Helped department set up equipment for meetings, events and operations.
  • Optimized database performance through regular maintenance and data management tasks.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.

Information Desk Associate

Auburn University
09.2022 - Current
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided a welcoming environment for visitors and staff alike through friendly demeanor and willingness to assist with any inquiries or concerns that arose during daily operations at the Information Desk.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted customers in navigating the facility or locating specific services, ensuring a positive experience during their visit.
  • Resolved customer problems and complaints.

Support Staff

American Septic Systems
05.2021 - 08.2021
  • Maintained detailed knowledge of company products and services to provide comprehensive support.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Waiter/Waiter's Assistant

Tortuga's Pizza
09.2018 - 08.2019
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Computer Science And Software Engineering

Auburn University
Auburn, AL
05.2024

High School Diploma -

Hoover High School
Hoover, AL
05.2019

Skills

  • Resource Allocation
  • Inventory Recordkeeping
  • Effective Multitasking
  • Security Updates
  • System Backups and Dumps
  • Information Security
  • Technical Analysis
  • Network Architecture
  • Microsoft Office
  • System Documentation
  • Data analysis techniques
  • IT Systems Support

Software

Microsoft Word

Microsoft Power Point

Microsoft Excel

C and C

Java

Linux

References

Krissy Davis - American Septic Systems

  • (205) 281 - 5686


Chase Fuller - Rabren General Contractors

  • (334) 703-2774


Timeline

IT Intern

Rabren General Contractors
08.2023 - Current

Information Desk Associate

Auburn University
09.2022 - Current

Support Staff

American Septic Systems
05.2021 - 08.2021

Waiter/Waiter's Assistant

Tortuga's Pizza
09.2018 - 08.2019

Bachelor of Science - Computer Science And Software Engineering

Auburn University

High School Diploma -

Hoover High School

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