Detail-oriented professional with a strong background in hospitality services, excelling in guest relations and complaint resolution. Committed to enhancing customer experiences and maintaining high operational standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
COFFEE AT 1020
04.2026 - Current
Prepared high-quality coffee beverages following established recipes and procedures.
Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Assisted customers with menu selections, enhancing overall customer experience through personalized service.
Handled cash transactions accurately, managing register operations with attention to detail.
Cook
COFFEE AT 1020
04.2025 - 04.2026
Prepared and cooked menu items following established recipes and presentation standards.
Maintained cleanliness and organization of kitchen equipment and workstations.
Assisted in inventory management by tracking food supplies and notifying management of shortages.
Collaborated with team members to ensure timely service during peak hours.
Front Desk Clerk
Microtel Inn & Suites by Wyndham
03.2025 - 07.2025
Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
Assisted guests with inquiries, providing exceptional customer service throughout their stay.
Coordinated room assignments and reservations using property management system effectively.
Handled billing processes accurately, resolving discrepancies in a timely manner.
Processed guest feedback and complaints professionally, enhancing overall guest satisfaction.
Barista
Shivers N Jitters
03.2021 - 02.2025
Collaborated with team members to streamline workflow during peak hours, improving service speed.
Participated in inventory management, tracking supplies to minimize waste and ensure availability of products.
Trained new baristas on equipment usage and best practices for beverage preparation and customer service.
Maintained a clean and organized workspace for optimal productivity and safety.