Trent Runion
Kansas City,USA
Summary
Senior I.T. professional with nearly 22 years of experience in CRM enterprise analysis, design, customization, and implementation. Expertise in Salesforce Sales & Service Cloud, CPQ, and application development drives operational efficiency through innovative solutions. Proven ability to lead complex projects utilizing strong problem-solving and strategic planning skills while ensuring seamless system integration across diverse environments. A skilled Technical Architect with a solid foundation in technology architecture and software development, dedicated to enhancing team performance and delivering impactful results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Architect
Salesforce
Kansas City, MO
07.2021 - Current
- Technical Architect involved in scoping and sizing of technical implementation of customer engagement projects, from mid-market to large enterprise solutions
- Seek to identify key concepts, activities, and benefits within the discovery phase of engagements, in order to set up for success within the design and deliver phases
- This includes understanding current business process flow and function, data structures, external dependencies and To Be state architecture needs
- Lead and presented multiple client working sessions, engaging with business leads and various project members, both internal and external to help drive requirement and demo product solution
- Work with Dev teams on apex code guidance and standards, best practices review
- This includes DevOps processes for pull request review and change management
- Involved in QA, SIT, UAT preparation and deployment related activities, including managing config, metadata workbooks
- Prioritization and explanation to stakeholders around functionality change requests and defects as they arise
Salesforce Architect/Lead Developer
RegaloRx
Lenexa, KS
03.2020 - 07.2021
- Salesforce Architect responsible for data model of new Service Cloud implementation supporting Pharma and free product foundation patient assistance, with a user base of up to 50 agents
- Developed and implemented order management system for issuing referral orders for products prescribed by Physician to filling pharmacy
- Sole Developer and Dev Ops lead, responsible for, but not limited to, the following:
- Migration from NPSP Service Cloud to Commercial Org instance, including review of all object structures and expanding upon object model as per business need
- Utilizing standard Account, Contact, Case model converting away from Account Household model
- Data modeling and conversion of legacy, deprecated data objects, entities from the Service Cloud tier to backend data warehouse
- Custom data object driven architecture, utilizing custom metadata, as well as custom objects to hold data validation and workflow automation rules, avoiding the need for all custom 'hard-coded' business rules logic
- Managing multiple Orgs and handling deployments across the various Org pipelines, using CI tools such as ClickDeploy.io
- Created a multi-client, multi-product platform to support business strategy to onboard new Pharma clients without having the need to re-work business logic in each Org instance through entirely apex constructs, but rather use flow, metadata, dynamic SOQL/SOSL operations where and when applicable
- Established standard of traditional product swags and SCRUM board for user story generations and acceptance through Jira
Senior Application Developer Lead/Product Architecture
AssistRx
Orlando, FL
04.2018 - 03.2020
- Responsible for managing a team of up to 8 Devs, focusing on support of Call Center user base of over 200 agents
- Directed legacy conversion for multiple big Pharma client systems to the AssistRx Salesforce platform, including data analysis/conversion/standardization and business rule validations, automations on the front-end Service Cloud platform
- Chief lead on architecture and product design, implementation and dev ops support of multiple client Orgs
- Development focus areas include, but not limited to, the following:
- Platform event messaging and integration to external systems, inbound and outbound to Salesforce platform
- Custom metadata driven architecture to handle business rules and serve as dynamic configured application rules engine for performing front-end functions and validations
- Developed new front-end features on the Lightning platform, such as Web components (LWC and Aura), Lightning app, flow and page development to help facilitate agent efficiencies
Senior Application Developer II/Technical Analyst
Teva Pharmaceuticals
Overland Park, KS
07.2012 - 04.2018
- Configurator of Salesforce Service Cloud application, including custom API and page/class/trigger development
- Extensive knowledge of Salesforce workflow and event driven configuration model
- SQL server integration with API utilizing Pragmatic Works toolset, for pushing/pulling data from object layer to external and internal systems
- Also, solid working knowledge of Data Loader tool for accomplishing simple data operations utilizing bulk approach
- Custom Visualforce page development, utilizing Javascript functions and APEX callouts
- Scripting, Siebel web services, general configuration, EBC data viewing, across multiple repositories and enterprises
Siebel Configuration/Technical Analyst/Siebel Administrator
ScriptPro, LLC
Mission, KS
12.2004 - 06.2005
- Configurator on Siebel team
- Chiefly responsible for ERM implementation, via script customizations, workflow, & Comm, supporting over 700 users company wide
- Participant in assisting in server administration for production and non-production environments, as well as performance monitoring, including SARM analysis
- Scripting languages used include both Siebel VB and eScript
- Creation of custom business services used by both workflow and business component events, written in eScript
- Construction of custom data import objects, enabling end-user instantiated data loads through an import list process within the Call Center application
- Developed new and customized existing assignment objects used for SR owner assignment and well as Account and Sales team assignments
- Worked with Oracle Development teams on the AIA-Order2Cash PIP v.10, using Oracle SOA Suite
- Used JDEV for modifying any BPEL packages, deployed to Enterprise server
- Worked to create custom .NET application solutions for Accounting, Customer Service (Field technicians)
Siebel Configuration/Tech Lead/System Administration (Call Center/ERM/eService/Sales, 7.0.4 & 7.5.3)
Cerner Corporation
Kansas City, MO
12.2002 - 12.2004
- Participant on team developing Siebel CRM for the Sales, CMO, & Service groups within the organization
- Related modules for groups mentioned above include: Opportunities, Events, Service Requests, Products/Assets, Change Request/Incident Management, and Contact & Employee information
- Chief Siebel configurator for Call Center & eService application, serving over 1000 help desk agents and over 4000 customers world-wide
- Engaged business owners in requirements gathering and functional design prep for each quarterly release of new functionality within the Siebel enterprise application space
- Writer of both functional & technical design documents for use by both business owners and certification team analysts for verification of functionality during release
- Coordinate w/ System management group to organize and manage rollouts of routine and off-cycle releases, including the planning of testing for end-users w/ CA team leads within our Quality team
- Was an active member of the internal IT Service team, whose duties include monitoring and prioritizing Service Requests logged by employees within all groups within organizations and addressing them quickly by assessing if known solutions exist or if a release is necessary to resolve the issue
Skills
- Apex
- SOQL/SOSL
- Javascript
- REST API
- SOAP API
- Salesforce Classic
- Lightning UX
- Lightning components
- LWC
- Aura
- Lightning Flow
- C#NET
- MS SQL Server
- Welkin IDE for Salesforce
- VS Code
- Salesforce CLI/DX
- Copado CI/CD
- Gearset
- Postman
- Dataloaderio
- Dataloader
- Static Code Analysis
- PMD
- Git
- GitHub
- CircleCI
Certification
- Certified Administrator, Salesforce, 2021
- Certified Advanced Administrator, Salesforce, 2021
- Certified Platform App Builder, Salesforce, 2021
- Certified Platform Developer I, Salesforce, 2021
- Certified Sales Cloud Consultant, Salesforce, 2021
- Certified Service Cloud Consultant, Salesforce, 2021
- Certified Data Architecture & Management Designer, Salesforce, 2021
- Certified Sharing & Visibility Designer, Salesforce, 2021
- Certified Development Lifecycle & Deployment Designer, Salesforce, 2021
- Certified Identity & Access Management Designer, Salesforce, 2021
- Certified Application Architect, Salesforce, 2021
- Certified Integration Architect, Salesforce, 2022
Trailblazer
trailblazer.me/id/trunion2
Timeline
Technical Architect
Salesforce
07.2021 - Current
Salesforce Architect/Lead Developer
RegaloRx
03.2020 - 07.2021
Senior Application Developer Lead/Product Architecture
AssistRx
04.2018 - 03.2020
Senior Application Developer II/Technical Analyst
Teva Pharmaceuticals
07.2012 - 04.2018
Siebel Configuration/Technical Analyst/Siebel Administrator
ScriptPro, LLC
12.2004 - 06.2005
Siebel Configuration/Tech Lead/System Administration (Call Center/ERM/eService/Sales, 7.0.4 & 7.5.3)
Cerner Corporation
12.2002 - 12.2004
- Certified Administrator, Salesforce, 2021
- Certified Advanced Administrator, Salesforce, 2021
- Certified Platform App Builder, Salesforce, 2021
- Certified Platform Developer I, Salesforce, 2021
- Certified Sales Cloud Consultant, Salesforce, 2021
- Certified Service Cloud Consultant, Salesforce, 2021
- Certified Data Architecture & Management Designer, Salesforce, 2021
- Certified Sharing & Visibility Designer, Salesforce, 2021
- Certified Development Lifecycle & Deployment Designer, Salesforce, 2021
- Certified Identity & Access Management Designer, Salesforce, 2021
- Certified Application Architect, Salesforce, 2021
- Certified Integration Architect, Salesforce, 2022
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