Trent Wood
Lancaster,SC
Summary
Dynamic Store Manager excelling in customer service, problem-solving, and organizational skills. While training staff to enhance sales performance "WE" achieved 169% to Q4 revenue goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Luna Wireless
Lancaster, SC
02.2025 - Current
- Managed daily store operations, ensuring efficient workflow and customer satisfaction that's measured by our sales quality metric hitting 2nd In the entire company while exceeding sales goals.
- Trained staff on product knowledge and sales techniques to enhance performance. Taking people with little hope and making top and honest sales associates.
- Implemented procedures for associates reducing loss of inventory levels, conducting regular stock audits to maintain accuracy.
- Hit and exceeded our Q4 2025 Revenue goal at 169%
Assistant Manager
Luna Wireless
Lancaster
01.2022 - 02.2025
- Developed and implemented training programs for new staff, enhancing onboarding efficiency.
- Coordinated team schedules to ensure optimal coverage during peak business hours.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Oversaw customer service initiatives, leading to improved satisfaction ratings through enhanced support protocols.
Machine Operator Technician
Schaeffler Group USA
Fort Mill, SC
06.2016 - 11.2020
- Operated precision machinery to produce high-quality components for automotive applications.
- Conducted routine maintenance on equipment to ensure optimal performance and reliability.
- Monitored production processes, identifying and resolving issues to maintain efficiency.
- Collaborated with team members to implement process improvements, enhancing workflow productivity.
- Trained new operators on machinery operation and safety protocols, fostering a culture of safety compliance.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
Education
High School Diploma -
High Point Central High School
High Point, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Attention to detail
- Bilingual- espanol
- See-1, Do-1, Inspect-1 Leader
- Mechanically inclined
- Google Trained Tech Support with Certificate
Accomplishments
Started and learned in a store that was failing, fought through every obstacle and grew with the store turning it into the gem it is today.
Took employees from another store that wasn't meeting standards and gave them not only purpose but the tools to excel in their work and personal life.
Timeline
Store Manager
Luna Wireless
02.2025 - Current
Assistant Manager
Luna Wireless
01.2022 - 02.2025
Machine Operator Technician
Schaeffler Group USA
06.2016 - 11.2020
High School Diploma -
High Point Central High School