Trentiss Smith
Wentzville,MO
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Arise Platform
08.2021 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Assistant Customer Service Manager
Schnucks Markets
08.2023 - 09.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Registered Early Childhood Educator
Self Employed Services
03.2019 - 08.2023
- Developed strong relationships with families through open communication channels, parent-teacher conferences, and community events participation.
- Promoted fine motor skill development with hands-on art projects and sensory play experiences.
- Created a safe, nurturing environment for all children by enforcing strict health and safety protocols within the classroom.
- Led professional development workshops for fellow educators on topics such as curriculum planning, child development theories, and classroom management strategies.
- Continuously pursued professional growth opportunities through participation in workshops, webinars, conferences, and coursework to stay current with best practices within the early childhood education field.
Customer Service Representative Agent
SC Data Center
07.2018 - 10.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Education
Associate of Arts - General Transfer Studies
Saint Louis Community College
St. Louis, MO08-2020
Certificate - Community Health
Saint Louis Community College
St. Louis, MO12-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Gathering information
- Calm disposition
- Building rapport
- Account updating
- Inbound phone calls
Awards
Achieved weekly awards for a job well done and perfect attendance.
Timeline
Assistant Customer Service Manager
Schnucks Markets
08.2023 - 09.2024
Call Center Representative
Arise Platform
08.2021 - 10.2024
Registered Early Childhood Educator
Self Employed Services
03.2019 - 08.2023
Customer Service Representative Agent
SC Data Center
07.2018 - 10.2018
Associate of Arts - General Transfer Studies
Saint Louis Community College
Certificate - Community Health
Saint Louis Community College
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