Trenton Alexander
Frisco
Summary
I am a self-driven individual that has over 10 years in culinary, warehouse business/customer service. I currently attend Strayer University and I am pursuing a bachelor`s degree in Business Administration. I have been maintaining a 3.8 GPA and have been on the dean`s list since the start of my college career. I look to gain experience that will help me leverage my strengths and identify my weaknesses so that I can become a successful business owner and project manager throughout the rest of my life.
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
7
7
years of professional experience
4041
4041
years of post-secondary education
Work History
Extended Support Specialist
Fortis Payments
Plano
06.2024 - Current
- Provided technical support to clients for payment processing solutions.
- Collaborated with teams to resolve client inquiries and issues efficiently.
- Assisted in training new staff on customer service protocols and software systems.
- Facilitated communication between clients and technical teams for seamless service delivery.
- Analyzed client feedback to improve support strategies and service offerings.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided technical support to customers via phone and email.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Technical Support Representative
EVO Payments
Addison
06.2021 - 01.2022
- Provided technical assistance to customers via phone and email.
- Troubleshot payment processing issues for clients efficiently.
Warehouse Dock Worker
Amazon Fulfillment Center
06.2020 - 11.2020
- Sort packages and match shipping label address to shipping containers for delivery drivers
- Use Manual Pallet jack to transport shipping containers on to Amazon trailers
- Delivery Van route driver
The CMI Group
Coppell
01.2019 - 01.2020
- Hard calling Spectrum customers about delinquent accounts before suspension dates.
- Negotiating
- Customer Service
- Upselling
- Call Center
- Financial Services
Education
High School -
Huntington High School
Bachelor's degree - Business Administration
Strayer University
Skills
- Customer Service
- Data Entry
- Technology
- Problem Solving
- Negotiation
- Warehouse
- Shipping
- Pick and Pack
- Delivery Driver
- Culinary
- Technical troubleshooting
- Payment processing
- Client communication
- Customer relationship management
- Issue resolution
- Data analysis
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Active listening
- Issue escalation
- Customer service
Additional Information - Current Status
September 2023-Present
Timeline
Extended Support Specialist
Fortis Payments
06.2024 - Current
Technical Support Representative
EVO Payments
06.2021 - 01.2022
Warehouse Dock Worker
Amazon Fulfillment Center
06.2020 - 11.2020
The CMI Group
01.2019 - 01.2020
High School -
Huntington High School
Bachelor's degree - Business Administration
Strayer University