Summary
Overview
Work History
Education
Skills
Websites
Certification
2025 Marcus Graham Project
Timeline
Generic
Trenton Brooks

Trenton Brooks

Dallas,TX

Summary

Professional with strong background in enhancing guest experiences and delivering exceptional service. Adept at anticipating needs, resolving issues efficiently, and ensuring satisfaction. Highly skilled in team collaboration, communication, and adaptable to changing environments. Known for reliability, problem-solving abilities, and positive attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Guest Experience Associate

TOCA Soccer Center
10.2024 - Current
  • Manage front desk operations and ensure seamless guest experiences
  • Supervise part-time staff and coordinate daily facility functions
  • Support game day logistics including team and coach coordination
  • Deliver timely, accurate information and maintain a dynamic, efficient environment

Server

Texas Roadhouse
12.2022 - Current
  • Provided top-tier customer service in a high-volume dining environment
  • Maintained professionalism and guest satisfaction under pressure

Game Operations Intern

Allen Americans Pro Hockey Club
05.2022 - 01.2023
  • Developed marketing content and seasonal campaigns
  • Executed sponsorship promotions and fan engagement strategies on game days
  • Assisted with remote operations during the academic year

Café Associate

Planet Orange Café (OSU Dining Services)
12.2021 - 12.2022
  • Operated multiple food stations and adapted to fast-changing service needs

Server

Hideaway Pizza
09.2020 - 05.2021
  • Balanced multiple tables while maintaining high-quality service

Retail Associate

Columbia Sportswear Company
12.2020 - 02.2021
  • Managed cashier, merchandising, and inventory responsibilities

Front Desk Clerk / Court Support

The Courts of McKinney
03.2017 - 09.2020
  • Provided customer service and supported event coordination and tennis camps

Sports Analyst Intern

Texas Pro Revolution Indoor Football Team / ISM
01.2018 - 01.2019
  • Analyzed team and player data to create mock lineups and assist with strategic decisions
  • Supported ticket sales and game-day logistics

Education

Bachelor of Science - Business Administration, Marketing, Sports Emphasis

Oklahoma State University
Stillwater, OK
03.2023

High School - undefined

McKinney High School
McKinney, TX
01.2019

Skills

  • Marketing & Strategy: Digital Marketing, Content Creation, Market Research
  • Analytics: Microsoft Excel, Power BI, Tableau, Sports Statistics
  • Guest relations management
  • Soft Skills: Adaptability, Communication, Creativity, Collaboration
  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Slides)
  • Basic Spanish Proficiency

Certification

  • CPR Certified
  • Eagle Scout, Boy Scouts of America (2018)
  • Pi Kappa Alpha Fraternity
  • OSU Marketing Club
  • Sports Marketing Club
  • National Honor Society (2015–2019)

2025 Marcus Graham Project

Completed a competitive, five-day workshop developing a multi-platform marketing campaign for the Dallas Mavericks. Gained hands-on experience in brand strategy and audience engagement while collaborating with industry professionals. Selected participants earned interviews and advancement opportunities through the MGP iCR8 Boot Camp.

Timeline

Lead Guest Experience Associate

TOCA Soccer Center
10.2024 - Current

Server

Texas Roadhouse
12.2022 - Current

Game Operations Intern

Allen Americans Pro Hockey Club
05.2022 - 01.2023

Café Associate

Planet Orange Café (OSU Dining Services)
12.2021 - 12.2022

Retail Associate

Columbia Sportswear Company
12.2020 - 02.2021

Server

Hideaway Pizza
09.2020 - 05.2021

Sports Analyst Intern

Texas Pro Revolution Indoor Football Team / ISM
01.2018 - 01.2019

Front Desk Clerk / Court Support

The Courts of McKinney
03.2017 - 09.2020

High School - undefined

McKinney High School

Bachelor of Science - Business Administration, Marketing, Sports Emphasis

Oklahoma State University

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