Trenton Imus
Ghent,Kentucky
Summary
Dynamic IS Helpdesk committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
4
4
years of professional experience
Work History
Information Systems Intern
NAS
6870 US Highway 42 E
05.2022 - 08.2023
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Crew Trainer
McDonald's
3149 KY-227, Carrollton, KY 41008
05.2019 - 05.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Arts - Computer And Information Sciences
Jefferson Community And Technical College
Carrollton, KY05.2023
High School Diploma -
Carroll County High School
Carrollton, KY05.2023
Skills
- Preventative Maintenance
- Strategic Planning
- System Performance
- Troubleshoot Malfunctions
- Install Software
- Inbound Phone Calls
- Schedule Maintenance
- Bug Fixes
- Issue Resolution
- Test and Optimize Systems
- Installing New Hardware
- Identifying Risks
Timeline
Information Systems Intern
NAS
05.2022 - 08.2023
Crew Trainer
McDonald's
05.2019 - 05.2022
Associate of Arts - Computer And Information Sciences
Jefferson Community And Technical College
High School Diploma -
Carroll County High School