Trenton Imus

Ghent,Kentucky

Summary

Dynamic IS Helpdesk committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

years of professional experience

Work History

Information Systems Intern

NAS

05.2022 - 08.2023

Worked well in a team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Strengthened communication skills through regular interactions with others.

Crew Trainer

McDonald's

05.2019 - 05.2022

Trained other employees in customer service, food safety, and performance requirements.
Set positive example for team members by providing high-quality, efficient service.
Taught new team members correct procedures for all areas of operations.
Greeted customers with smile and provided friendly service to professionally handle every need.
Produced training materials and gathered resources to equip crew members with learning opportunities.
Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Associate of Arts - Computer And Information Sciences

Jefferson Community And Technical College

Carrollton, KY

05.2023

High School Diploma -

Carroll County High School