Trenton Israel
Kuna,ID
Summary
Proven leader with extensive experience at Bruneel Point S, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction, mentoring staff, and streamlining operations. Achieved significant improvements in team performance and service quality through effective training and strong organizational skills.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Store Manager
Bruneel Point S
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Automotive Service Advisor
Bruneel Point S
05.2021 - 12.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Technician
Bruneel Point S
08.2019 - 05.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Boise Clutch & Automotive
03.2018 - 08.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Education
Basic Technical Certificate - Automotive Technology
College of Western Idaho
05-2018
High School Diploma -
Columbia High School
Nampa05-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Inventory management
- Team motivation
- Recruiting and hiring
- Employee scheduling
Timeline
Store Manager
Bruneel Point S
12.2023 - Current
Automotive Service Advisor
Bruneel Point S
05.2021 - 12.2023
Automotive Technician
Bruneel Point S
08.2019 - 05.2021
Automotive Technician
Boise Clutch & Automotive
03.2018 - 08.2019
Basic Technical Certificate - Automotive Technology
College of Western Idaho
High School Diploma -
Columbia High School
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