Trenton-James Spence
San Jose,CA
Summary
Dynamic professional with a proven track record in both food service and retail, excelling in customer service and team collaboration. Skilled in operating point-of-sale systems and fostering relationships to drive repeat business. Adaptable and organized, I consistently enhance operational efficiency while delivering exceptional experiences.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
CREAM Cookies Rule Everything Around Me
03.2022 - 04.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction with every order.
- Operated ice cream machines and equipment safely, maintaining cleanliness and adherence to health standards.
- Assisted in training new staff on product offerings and service protocols to enhance team performance.
- Developed knowledge of menu items, providing recommendations to customers based on preferences and dietary restrictions.
Sales Associate
Zumiez Inc.
Milpitas, CA
06.2024 - 11.2024
- Folded and maintained merchandise throughout the store with strong product knowledge of numerous brands.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bobarista
OMG Tea
Santa Clara, CA
06.2025 - Current
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Operated point-of-sale systems, accurately processing customer transactions and managing inventory levels.
- Engaged with customers to provide product recommendations and enhance their overall experience.
- Monitored stock levels, proactively identifying needs for reordering supplies to prevent shortages.
- Collaborated with team members to improve workflow processes during peak service hours for optimal efficiency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared and served a variety of bubble tea beverages, ensuring exceptional quality and presentation.
Education
Bellarmine College Prep.
San Jose2023
Skills
- Computer and Microsoft Office Skills
- Electronic Grading Software
- Supervising Classroom Activities
- Facilitating Online Learning
- Organizing and Distributing Materials
- Organizational and Planning Skills
- Toddler-Preschool Age-Group Experience
- Appropriate Age Group Experience
- Quick and Efficient Learner
- Teambuilding
- Cultural awareness
- Adaptable
- Time management
- Personable and friendly
Timeline
Bobarista
OMG Tea
06.2025 - Current
Sales Associate
Zumiez Inc.
06.2024 - 11.2024
Ice Cream Server
CREAM Cookies Rule Everything Around Me
03.2022 - 04.2023
Bellarmine College Prep.