Trenton Skipper
Gastonia,NC
Summary
Reliable counter sales agent known for exceptional customer service and effective multitasking capabilities. Experienced in processing orders accurately and quickly, ensuring customer satisfaction and loyalty through strong verbal communication.
Overview
4
4
years of professional experience
Work History
Counter Sales Agent
United Refrigeration
Charlotte, NC
07.2024 - 08.2025
- Processed customer orders efficiently using point-of-sale systems.
- Provided product recommendations based on customer needs and preferences.
- Utilized point-of-sale systems efficiently for quick transactions while minimizing errors in cash handling or data entry.
- Maintained a clean and organized workspace, ensuring a professional appearance for customers.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Provided callers with product and customer service information to foster brand loyalty.
Counter Sales Agent
City Electric Supply
Charlotte, NC
01.2022 - 07.2024
- Managed inventory levels, ensuring prompt restocking of products.
- Assisted customers with inquiries, fostering positive relationships and satisfaction.
- Collaborated with team members to streamline sales processes and improve service delivery.
- Maintained clean and organized sales floor to enhance customer experience.
- Managed multiple tasks in high-volume environment.
- Utilized point-of-sale systems efficiently for quick transactions while minimizing errors in cash handling or data entry.
- Coordinated special orders for clients seeking unique items not available in-store, going above-and-beyond standard service expectations.
- Assisted customers in product selection, demonstrating expert knowledge of inventory and features.
- Trained new hires on company procedures, product knowledge, and sales tactics to enhance overall team performance.
Technician Helper
Commercial Refrigeration
Charlotte, NC
10.2021 - 12.2021
- Assisted technicians with installation and repair of commercial refrigeration systems.
- Supported maintenance tasks, ensuring optimal performance of refrigeration units.
- Gained proficiency in various tools and equipment, enhancing versatility as a technician helper.
- Improved inventory management by accurately tracking supplies, tools, and parts usage.
- Provided exceptional customer service by addressing concerns, answering questions, and resolving issues promptly.
- Increased accuracy of diagnostic procedures with thorough attention to detail when using testing equipment.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Cleaned and lubricated components to maintain optimal performance.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Set up and tested equipment in customer locations.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
High School Diploma -
Cramerton High Schoo
Cramerton, NC05-2017
Skills
- Patience and empathy
- Goal-oriented mindset
- Data entry proficiency
- Upselling strategies
- Point of sale systems
- Teamwork
- Customer service
- Multitasking
- Reliability
- Cash handling
- Accuracy and efficiency
- Verbal communication
- Safety compliance
- Data entry
- Equipment operation
- Payment processing
- Record keeping
- Inventory management
- Adaptability
- Telephone etiquette
Timeline
Counter Sales Agent
United Refrigeration
07.2024 - 08.2025
Counter Sales Agent
City Electric Supply
01.2022 - 07.2024
Technician Helper
Commercial Refrigeration
10.2021 - 12.2021
High School Diploma -
Cramerton High Schoo