Summary
Overview
Work History
Education
Skills
Timeline

Trenton Woods

Cincinnati,OH

Summary

Experienced Information Technology Administrator with a demonstrated history of working in the aviation, aerospace industry, and school districts. Loves the support-side of being able to provide for end-users. I am skilled in Computer Repair (hardware & software), Microsoft Office, Active Directory, Azure, Database, Remote Desktop Support, Windows Server, VMware, and Software Installation.

Overview

9
9
years of professional experience

Work History

IT Computer Systems Analyst

Dayton Public School (Transportation)
08.2024 - Current
  • Provide support for Transportation building and complete needed projects.
  • Manage accounts in specific applications, such as Traversa, Trip Tracker, Faster, and any other new applications in the future.
  • Give support for bus drivers with any account and email issues.
  • Maintain documentation for applications, and any software that is being used for support for Transportation.
  • Administrate and provide knowledgeable support for staff that is within the aspect of Transportation.
  • Identify areas for improvement and collaborate with IT teams to develop new systems.
  • Teach users how to use the system and personalize it to their needs.
  • Evaluate the utility of software and hardware technologies.

Network Engineer

CBTS
03.2023 - 04.2024
  • Support for network maintenance.
  • Weekly maintenance of documents, SOP, and tracking sheets daily duties.
  • IT support for all lab technicians and any network connectivity on all equipment in labs.
  • Weekly virus scans ran on all equipment that was in labs not connected to outside network.
  • Mobile device management with Microsoft Intune.
  • Managing laptops and desktop hardware, and equipment within all IT closets, such as routers, switches, and firewall devices.
  • Onsite contact for support with CBTS for handling any network configurations.

IT Support

CBTS Dayton Public School Dayton
04.2023 - 03.2024
  • Provide support at tier 3 level for helpdesk and desktop support team, and any other team members looking for advice, or more advanced level or troubleshooting.
  • Software used occasionally on a daily use: Incident IQ, FMX, Splunk, Nessus, LogicMonitor, Microsoft Intune, Google Admin, Microsoft 365, Office Apps, VMware, Azure, AD Manager Plus, and any other company related applications.
  • Weekly meetings on discussions of projects, difficult tasks, or any improvements that can be made within the future for the team or school district.
  • Uses Securly website to manage and maintain allowed and blocked websites for students, and staff (if necessary).
  • VMware data management as needed. Storage expansions.
  • Document, maintain, and troubleshoot VPN configuration, installments, and updates.
  • Maintenance on laptops and desktop hardware, and managing new hardware as it comes in for testing software for users.
  • Necessary updates to specific servers for performance of websites used by IT staff
  • Assist with printer setup, issues, and administrator access to view logs and remotely support functions to provide resolution to any internal issues.

Licensed Software Technician

Belcan
11.2022 - 03.2023
  • Support technicians, schedulers and engineers to get licensed software.
  • Weekly maintenance of documents, SOP, and tracking sheets of licensed software, programs, and rooms affiliated.
  • Periodical updates on issues handled and future changes.
  • Organize charts for weekly updates of usage of licenses in each program that has them in use.
  • Everyday usage of creating Rally Stories for project management of own duties and responsibilities.

System Administrator I

Encore Technologies
08.2022 - 11.2022
  • Monitor VMware, and other storage devices for clients affiliated with Encore Technologies
  • Triage servers
  • VMware storage expansion, maintaining, and troubleshooting excessive data or files.
  • Data plan execution for triggered outages.
  • Meetings on changes with network devices.
  • Periodical updates on issues handled.
  • Major Incident Management
  • LogicMonitor Certificate

IT Manager

Essig Research
10.2019 - 07.2022
  • Support for all software and technical issues onsite and offsite.
  • Imaging desktops, and laptops. Assigning extensions to new users and managing telephone systems.
  • Installation of Microsoft Office 2010,2013, and Microsoft Office 365.
  • Implementing creating a ticket system from Google Apps and working with Microsoft Intune.
  • VMware storage expansion, maintenance, and troubleshooting.
  • Onboarding training on how to use software for new users.
  • Active Directory management, plus Remote Support for users.
  • IMACD (Installation, Move, Add, Change, and Disposal Services.)
  • VIP Support.
  • Managing data, network, inventory, and purchasing of software or equipment. As needed.
  • Managing laptops, mobile phones, and desktop hardware as needed, and purchasing as well.
  • Remote support for different locations in Moberly, MO, Lowell, MA, Puerto Rico, PR, and Mexico
  • Update all documents with recent troubleshooting results.
  • Communication during meetings on updates of the network and team.
  • Interact with General Electric Inc. IT department for handling any issues regarding GE software.
  • Working with Service - Now through GE.
  • Built and arranged a network suitable for all types of users in the CAD field.
  • Deploy multiple images for different users based off of their field of expertise.
  • Provide service for all users, maintaining service on a 24 7 hourly basis.

Desktop Administrator

Kao Corporations
11.2018 - 10.2019
  • Adhering to SLAs through ticketing system with Service Now.
  • Troubleshooting technical issues with hardware & software.
  • Managing equipment inventory and keeping equipment in stock.
  • Handling a team of five, working together as a group, and issuing out all the necessary documents, and monitoring performance.
  • Ability to work independently and perform all required incidents in a timely manner.
  • Basic understanding of audio and video equipment setup within all conference rooms, and major conference rooms with soundboard setup.
  • Able to assist users with handheld Android, Blackberry, and IOS devices with performance issues, activations, and setup.
  • Strong writing and verbal skills to applying during teams’ meetings.
  • Knowing the functionality of the Data Center and contacting support as needed based of server or tape drives.
  • Support different Data Centers and able to troubleshoot and maintain each site with the support of team and outside vendors.
  • Document all of duties, troubleshooting steps on how to maintain all equipment and pass along information to Level 1 Service Desk reps to use when doing remote sessions.
  • Using remote desktop and other remote tools to assist users in the field in different states.

Project Coordinator

Comcast
05.2018 - 11.2018
  • Responsible for preparing, scheduling, instructing and coordinating the necessary internal and external resources to fulfill customer needs from order submission through implementation, within the agreed timeline and budget parameters.
  • Managing incoming client requests within the thirty-minute response time requirement, providing ongoing hourly site updates and following all client-established deadlines.
  • Preparing status reports to management to maintain clients and others informed of status and relate any issues due to change request.
  • Maintaining a high level of communication and productivity that exceeds department communication standards and outlines.

IT Support Technician

GKN Aerospace
02.2016 - 02.2018
  • Imaging desktop and laptops with Windows 7, and Windows 10
  • Reset/Setup passwords, accounts, emails and Skype accounts.
  • Data migration through network or manually transferring data from one PC to another
  • Image process handled through PXE boot, or manually installing a new Operating System
  • Remote access using Bomgar, Remote Desktop, VNC, TightVNC
  • Worked with the SCCM to create, add, and modify accounts within the domain.
  • Handling all equipment in IT room, with organizing and disposal of old equipment.
  • Responsible for ordering any additional material needed for users or other needs.
  • Enter new employees and make changes into system with Active Directory
  • Reporting all tasks and issues resolved through organizing through MS Excel.
  • Point of contact dealing with approval of access and new devices needed.
  • Handling support for more than one building in Cincinnati, also a building in Muncie, Indianapolis

Education

Associate's degree -

ITT Technical Institute, Columbus, Ohio
07.2011

Skills

  • Active Directory, Active Directory Management, AD Manager Plus, Android, Bomgar, Change Request, Computer Hardware, Computer Maintenance, Computer Network, Customer Needs, Database Application Development, Data Management, Data Migration, G Suite, Help Desk, Incident Management, Inventory Management, iOS, IP Network, Knowledge Based Systems, Linux, Machine Installation, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Office, Microsoft System Center Configuration Manager, Microsoft Windows, Mobile Device Management, Nessus, Network Configuration, Network Connectivity, Network Maintenance, Office Application, Operating System, Performance Appraisal, Preventive Maintenance, Progress Reporting, Project Management, Provide Support, Rally, Remote Access, Remote Desktop Support, ServiceNow, Single Point of Contact, Software Technical Support, Software Testing, Soundboard, Standard Operating Procedure, Storage Device, Support Functions, Ticketing Software, Tight VNC, VMware, Virtual Network Computing, Virtual Private Network, Windows NT, Windows Server

Timeline

IT Computer Systems Analyst - Dayton Public School (Transportation)
08.2024 - Current
IT Support - CBTS Dayton Public School Dayton
04.2023 - 03.2024
Network Engineer - CBTS
03.2023 - 04.2024
Licensed Software Technician - Belcan
11.2022 - 03.2023
System Administrator I - Encore Technologies
08.2022 - 11.2022
IT Manager - Essig Research
10.2019 - 07.2022
Desktop Administrator - Kao Corporations
11.2018 - 10.2019
Project Coordinator - Comcast
05.2018 - 11.2018
IT Support Technician - GKN Aerospace
02.2016 - 02.2018
ITT Technical Institute - Associate's degree,

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