Treosha Blue
Denham Springs,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales and Marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Sales Customer Experience Coach
C3 Customer Contact Channels
09.2020 - Current
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Digital Marketing Specialist
True Blue Collaborations, LLC
12.2008 - Current
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created wide range of digital assets such as rich media online ads and micro websites.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
- Evaluated market trends to stay current on consumer and competitor changes.
- Implemented new strategies to improve click-through rates and conversion.
Customer Service Representative
Louisiana State University
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
Sales Consultant Representative
The Advocate Newspaper
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Implemented brand marketing and sales campaigns.
- Trained and mentored new sales representatives.
Housing Specialist
Quadel Consultants
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used platform to help displaced citizens due to Hurricane Katrina problems with applying for disaster relief funds
Education
Baton Rouge Community College
Baton Rouge, LALouisiana State University And A&M College
Baton Rouge, LALouisiana State University And A&M College
Baton Rouge, LASkills
- Efficient and Detail-Oriented
- Upselling Products and Services
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Needs Assessment
- Consulting Supervisors
- Time Management
- Active Listening
- Educational Opportunities
- Social media tools
- Brand strategy
- Project management
- Data analytics
- Digital marketing
- Customer engagement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Sales Customer Experience Coach
C3 Customer Contact Channels
09.2020 - Current
Digital Marketing Specialist
True Blue Collaborations, LLC
12.2008 - Current
Customer Service Representative
Louisiana State University
Sales Consultant Representative
The Advocate Newspaper
Housing Specialist
Quadel Consultants
Baton Rouge Community College
Louisiana State University And A&M College
Louisiana State University And A&M College
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