Treshaun McEntire
Charlotte ,NC
Summary
I have a passion in working Customer Service I am dedicated too helping people and making their experiences as smooth as possible.
Overview
5
5
years of professional experience
Work History
Phone Banker 3
Wells Fargo
Charlotte, NC
08.2019 - 11.2023
- Navigated multiple banking systems simultaneously to access customers account information, process transactions & update case information on pending fraud disputes & claims
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences
- Assisted customers with filing disputes and claims on credit cards and personal checking and business NBBC accounts
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations
- Verified customers info with third party merchants such a credit card company's and vendors and business (NBBC) joint account holders
Customer Service Representative
Amerdial
Spindale, NC
07.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy
- Resulting in increased loyally and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions
- Responded to customer requests for products, services, and company information
- Spoke with providers and doctors and provided claim and benefit information to healthcare members
Education
High School Diploma -
Chase High School
Forest City, NC06.2018
Skills
- Banking
- Financial Services
- Time management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Phone Banker 3
Wells Fargo
08.2019 - 11.2023
Customer Service Representative
Amerdial
07.2018 - 08.2019
High School Diploma -
Chase High School