Motivated and detail‑oriented professional with experience supporting clients, managing documentation, and navigating complex administrative processes. Known for strong communication skills, accuracy in handling sensitive information, and the ability to adapt quickly to new systems and procedures. Committed to delivering reliable service and maintaining a high standard of professionalism.
Work History
Housekeeper
John Hopkins Hospital | 2026 - Current
Maintained cleanliness and sanitation standards in patient rooms and common areas.
Operated cleaning equipment, including floor buffers and vacuum cleaners, efficiently.
Managed inventory of cleaning supplies, ensuring availability and proper storage.
Collaborated with nursing staff to meet specific patient care needs related to cleanliness.
Dietary Assistant
1 Year 2 Months
University of Maryland, Baltimore | 11.2024 - 01.2026
Assisted in meal preparation and presentation, ensuring compliance with dietary guidelines.
Supported kitchen staff by organizing ingredients and maintaining cleanliness of work areas.
Collaborated with dietitians to provide accurate information on menu items for patient education.
Monitored food inventory levels, reporting shortages to ensure timely replenishment of supplies.
Certified Nursing Assistant
6 Months
Future Care Nursing Home | 03.2022 - 09.2022
Assisted patients with daily living activities to promote comfort and independence.
Monitored vital signs and reported changes to nursing staff for timely interventions.
Collaborated with healthcare team to ensure optimal patient care and support.
Maintained accurate patient records, ensuring compliance with healthcare regulations.
Food Service Worker
8 Months
Future Care Nursing Home | 01.2022 - 09.2022
Prepared and served meals according to dietary guidelines and resident preferences.
Maintained cleanliness and organization of kitchen and dining areas for optimal safety.
Assisted in inventory management, ensuring proper stock levels of food supplies.
Collaborated with team members to enhance meal presentation and service efficiency.
Education
High School Diploma
Francis M. Wood High School | Baltimore, MD | 05-2014
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Accomplishments
Successfully managed time‑sensitive documentation and ensured all required materials were submitted accurately and ahead of deadlines.
Resolved client issues by clarifying processes, correcting misunderstandings, and providing clear guidance that improved overall satisfaction.
Maintained 100% accuracy when handling confidential income and housing documents, preventing delays and ensuring compliance with agency requirements.
Coordinated with multiple departments and external agencies (including BRHP) to streamline verification processes and reduce turnaround time.
Demonstrated adaptability by navigating different application systems and procedures, ensuring smooth transitions for clients.
Built strong rapport with clients through consistent communication, patience, and a solutions‑focused approach.
Improved workflow efficiency by organizing records, tracking submissions, and proactively identifying missing information.
Recognized for reliability and professionalism in fast‑paced environments requiring precision and attention to detail.