Tresia Syphrit
Phoenix,AZ
Summary
Positive, empathetic, and dedicated professional with strong foundation in customer service and problem-solving. Possesses in-depth understanding of policy interpretation and claim processing, coupled with excellent communication and analytical skills. Committed to delivering accurate and timely resolutions to enhance customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
WC Claim Representative
CCMSI
Scottsdale, AZ
04.2024 - 10.2024
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Decreased claim processing time by streamlining workflows and implementing efficient task prioritization.
- Coordinated with legal teams to handle litigation cases efficiently, reducing company liability risks.
Senior Claims Adjuster Supervisor
PFA Transportation Insurance & Surety Services
11.2015 - 11.2023
- Oversaw the handling and investigation of Surety claims by other adjusters as well as investigated and handled my own workload claims
- Handled phone calls from our clients, the brokers, as well as motor carriers
- Reviewed and processed payout of the surety
- Assisted in collections for reimbursement of surety payout.
Claims Assistant - Customer Service Center
Marathon Management
10.2010 - 07.2013
- Receive and handle roughly 1/3 of the claims assignments by email, on-line, carrier portals, fax or phone and manage assignment process to closest Frontier office for handling
- Handle status request, get essential information from client to provide to the adjusters to confirm handling of claim
- Assist local Frontier office with any clarifying questions in regards to an assignment, billing rates, client guidelines, and reporting instructions
- Handle bill review process through the Bottomline Technologies System, input all timesheets and invoices for clients using the billing system, track all reviews and deductions, disposition of appeals, and any field questions from Frontier offices.
Administrative Assistant
JMJ Claims Management LLC
07.2009 - 10.2009
- Clerical duties - rec
- Review new assignments log into system (FACTS) and set up for dispatch, answer telephone and direct to proper channel
- Assist with reconciliation of remittance allocation, generate billing invoices on adjuster's timesheet
- Assist claim Adjuster's with Spanish translation on Spanish speaking Insured's/Claimants.
Claims Assistance
Marathon Management Services Inc.
03.2006 - 10.2009
- Dispatching of claims - receive, assign, fax, enter on computer, acknowledge and file claims received each day in the call center
- Handle 1/3 of the claims receive daily.
Education
CXC Agricultural Science, Food & Nutrition -
Mopan Technical High School Belize Central America
Skills
- Claims Files Management Processes
- Microsoft office
- Conflict resolution
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
Languages
English
Spanish
Creole
Computers
Microsoft Office Suite
Contact
Phoenix, AZ 85024
Certification
Adjusters license
Timeline
WC Claim Representative
CCMSI
04.2024 - 10.2024
Senior Claims Adjuster Supervisor
PFA Transportation Insurance & Surety Services
11.2015 - 11.2023
Claims Assistant - Customer Service Center
Marathon Management
10.2010 - 07.2013
Administrative Assistant
JMJ Claims Management LLC
07.2009 - 10.2009
Claims Assistance
Marathon Management Services Inc.
03.2006 - 10.2009
CXC Agricultural Science, Food & Nutrition -
Mopan Technical High School Belize Central America