Rosiland R. Smith
Madison,Mississippi
Summary
Detail-oriented claims professional with 26 years of experience providing exemplary customer service, possessing strong verbal and written communication characteristics which are utilized to investigate, evaluate and settle injury and litigation claims. Excellent abilities to analyze data, confer with legal counsel and communicate with customers and agents to gain details for processing claims. Negotiates resolutions of claims with emphasis on fairness and thoroughness. Trustworthy and dependable with a strong work ethic. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Sr. Claim Adjuster
EMC Insurance
06.2016 - Current
- Facilitated claim settlements with successful negotiation strategies and effective communication skills, consistently applying knowledge of policy coverage, liability assessment and venue data
- Improved team productivity utilizing time management skills and adhering to industry best practices and company guidelines.
- Prepared for and presented claim reports in roundtable meetings. agency review meetings and for Corporate Claims Committee
- Collaborated with legal counsel to manage the litigation activities of suit files from start to finish, including mediation attendance.
Claim Specialist
State Farm Fire & Casualty Company
09.1997 - 05.2016
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Interviewed claimants and witnesses to gather factual information.
- Investigated properties to determine extent of damage and estimate repair costs.
- Documented all investigation activity and presented reports to management.
- Evaluated insurance policies and analyzed damages to determine coverage and liability on 3rd party and suit files
Education
Bachelor of Science - Marketing
Jackson State University
Jackson MS05.1992
Skills
- Strategic Decision-making
- Claims files management processes
- Professionalism and Integrity
- Time management mastery
- Litigation management experience
- Claims Analysis Expertise
- Insurance policy coverage knowledge
- [MS/LA/TX] Claims Adjuster License
- Caseload Management
- Claims Investigation
- Coverage Determination
Timeline
Sr. Claim Adjuster
EMC Insurance
06.2016 - Current
Claim Specialist
State Farm Fire & Casualty Company
09.1997 - 05.2016
Bachelor of Science - Marketing
Jackson State University
Similar Profiles
Anna ElvigAnna Elvig
Technical Writer at EMC InsuranceTechnical Writer at EMC Insurance
Lori AllredLori Allred
Administrative Coordinator at EMC InsuranceAdministrative Coordinator at EMC Insurance
Carisa N. VavilovCarisa N. Vavilov
Commercial Underwriter at EMC InsuranceCommercial Underwriter at EMC Insurance